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Site Manager

Prolim Global
Milwaukee, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PROLIM (www.prolim.com) is currently seeking Site Manager for one of our top Client based out in Milwaukee, Wisconsin.

Qualified candidates can directly send your updated resume and contact info via email:

saumya@prolim.com.

Job Description:

Responsibilities Include:

  • Managed and work with the field services leads across the region
  • Manage the reporting of SLAs, Adherence of SLA, and contract
  • This role sets direction on and develops metrics as they relate to efficiency, functionality, and stewardship. This position will lead the development of reliable methods and implement desktop support improvements using Continuous Improvement.
  • This responsibility will include initiatives outside of the primary daily Desktop operational responsibilities. Customer Service is fundamental to this position as is team leadership, coaching & development.
  • This position will serve as an escalation point and will be asked to take a leadership role for critical situations.
  • Provide daily on-site direction of Desk Side team activities- including monitoring individual work queues, assigning work, and providing status updates, prioritization of tasks and coordination of resources, creating, understanding, and enforcing policy, maintaining SOP and reliable method documents.
  • Oversee Desk Side Project activities as it relates to Asset Refresh, office relocations, and department moves. Collaborate with Facilities project management to determine direction and need.
  • Accountable to ensure the team is meeting defined Service Level Agreements, expected by dates, minimizing, and evaluating breached and pended tickets. Monitor staff work and efficiency.
  • Manages all aspects of the team, including hiring and performance evaluations.
  • Develops partnerships with other internal teams to ensure efficient, effective, and timely delivery of IT services.
  • Escalation point for any Desk Side related incident requiring management involvement/review.
  • Maintain an adequate spare parts inventory of hardware and supplies- ensuring Continuous Improvement methodology is used in daily management of par levels, including maintaining a current inventory listing of PC hardware across the environment.
  • Recommends, tests, and specifies PC hardware and software as technologies advance.
  • Conduct rounding sessions with direct reports and ensure regular team communications including team meeting and managing daily huddles. Provide regular performance updates and coaching - provide active feedback of current staff performance.
  • Manages support plan for site visits on time response to the incident
  • Facilitate Daily Huddle and Ensure the visibility board are current including metrics and escalated issues.
  • Maintain current inventory and asset management including listing of personal computer hardware, printer's peripherals, and software.
  • Coach and mentor on Continuous Improvement principles

Requirements:

  • Computer Science, Information systems, or an equivalent combination of education
  • 12 Years of experience in service delivery and End user hardware and software Configuration troubleshooting.
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • CompTIA A+ certification or equivalent certification
  • Flexible for travelling to remote sites or cluster
  • Ability to drive projects as per the client requirement

Apply online for immediate consideration.

About PROLIM

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Prolim Global

Address

Milwaukee, WI
53223 USA

Industry

Real Estate

View all jobs at Prolim Global