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Help Desk Technician (Level 1)

Prolific
Indianapolis, IN
  • Posted: May 12, 2022
  • Full-Time

Come be a part of an abundant team culture on a mission to unlock opportunity and possibility for purpose-driven organizations. Prolific is a growth firm - we impact organizations through growth strategy, capital, and performance. Headquartered in Indianapolis, Prolific has been recognized as a Top 10 Best Place to Work by the Indiana Chamber of Commerce in 2021.

Prolific is looking for a tech-savvy help desk technician responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands.

A successful help desk technician should be passionate about technology and well versed in both Windows and macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific.

Primary Responsibilities

  • Respond to all inbound help desk tickets in a timely manner
  • Provide excellent customer service
  • Document service interactions, ticket resolution, and infrastructure design
  • Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
  • Diagnose and repair computer issues
  • Diagnose and repair SaaS account issues
  • Training computer users
  • Manage device inventory
  • Maintain the technology in our Indianapolis, IN office (On-site)
  • Maintain the technology in all our additional offices (Remote)

The responsibilities are many, various, and not limited to those listed above.

Requirements

  • Proficiency with macOS computers
  • Proficiency with Windows 10 / 11 computers
  • Proficiency with networking technology
  • Excellent oral and written communication skills
  • Excellent problem-solving skills
  • Attention to detail
  • Willingness to learn
  • Ability to diagnose and resolve basic computer related technical issues
  • Associates degree or equivalent experience in information technology or related field

Additional Skills

While not required, understanding in the following skills is a plus
  • Experience with Office 365 administration
  • Experience with networking administration


Benefits

  • Group health insurance (Medical, Dental & Vision)
  • 401k matching program
  • Life Insurance (Company paid)
  • Paid Time Off (Vacation, Sick & Holidays)
  • Short Term & Long Term Disability (Company paid)
  • Training & development
  • Cell phone reimbursement
  • Hybrid work setting and casual dress
  • On-site fitness center
  • Free snacks & drinks available in the office

Applicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office to be considered for the role.

Prolific

Address

Indianapolis, IN
46262 USA

Industry

Technology

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