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IT Service Desk Specialist Associate

Progressive Casualty Insurance Company Village of Mayfield, OH
  • Expired: November 12, 2019. Applications are no longer accepted.

Our IT service desk specialist associates act as technical resources to Progressive employees and agents.  Ideal candidates will use their strong knowledge of information systems, customer service and interpersonal skills to translate technical information for a variety of audiences.  You'll also troubleshoot hardware and software related issues, along with documenting problems and resolutions.  Additionally, you'll have the opportunity to learn various applications and expand your career path opportunities while working in a fast-paced, team-oriented environment.
Must-have qualifications

  • Associate degree in an Information Technology discipline or related field (MIS, IS, IT, CNS, Computer Engineering, Windows Networking Administration)
  • Instead of a degree, two years of related work experience (could include experience in a field providing customer service or assisting end users with hardware and software related problems)

Preferred skills

  • Knowledge of information systems and IT operations, such as Windows operating systems components, navigation tools, common hardware and software related concepts
  • Basic knowledge of networking devices, such as switches and routers
  • Ability to troubleshoot, diagnose and solve basic technical problems
  • Customer service skills with the ability to remain sensitive and responsive to the customer's needs
  • Ability to stay current with common computer operations concepts and tools for solving technical issues


  • Gainshare bonus up to 16% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
  • 401(k) with dollar-for-dollar company match up to 6%
  • Diverse, inclusive and welcoming culture with Employee Resource Groups
  • Career development and tuition assistance
  • Onsite gym and healthcare at large locations
  • Wellnessprograms to help you maintain a better quality of life
  • Medical, dental and vision,including free preventive care 

Equal Opportunity Employer

Progressive Casualty Insurance Company


Village of Mayfield, OH