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Customer Service/ Sales Support- Immediate need

Professional Search Group (PSG) Cerritos ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Professional Search Group (PSG) is seeking a Cusomter Service/ Inside Specialist to join our team! You will resolve customer questions and offer solutions to drive company revenue.

As the Customer Service / Inside Sales Specialist, you will take the lead to….

• Confirm pricing on new orders (POs) with quotations department (Sales)

• Review all new orders (POs) and correlate with existing Opportunities and Quotes in Salesforce; mark opportunity as won (or lost) in Salesforce. Verify pricing on PO.

• Provide pricing and quotes to customers; respond to RFQ’s and request for cross references

• Manage customer special prices and quotes in Salesforce and SAP. Seek approval on pricing and liase with rep/customer and management on special price approvals

• Manage price levels and quotations in Salesforce: input new prices, revise prices, import updates, manage quotations • Communicate with customers and sales reps on any discrepancy in prices

• Input Leads and Log Activity in Salesforce.com (CRM) • Provide spec sheets, marketing material, samples to sales reps and customers

• Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues

• Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed

• Review current and recent orders for upsell and cross-sell opportunities • Inform customers of new product releases, send relevant information

• Generate sales reports

• Organize and compile customer profiles and help run sales reports from Salesforce to assist in developing forecasts/projection

• Input leads gathered from trade shows and develop customer profile in Salesforce

• Process incoming customer PO’s

• Work with accounting/credit, quotations, sales and shipping departments to ensure order accuracy and timely order fulfillment

• Provide status updates to customers and reps on orders status

• Fulfill Backorders in a timely manner

• Field incoming calls and appropriately qualify and forward to the appropriate staff member if necessary, maintain pleasant and professional phone etiquette

• Process sample order requests

• Plus other duties associated with Inside Sales, Customer Service, Quotations, and Operations as needed by the company and by management.

Minimum Requirements:

• 3+ years of working experience

• Knowledge of clerical and administrative procedures

• Experience with Salesforce is strongly preferred

• Experience with Customer Service a plus

• Experience with ERP system (such as SAP) a plus

• Must be proficient with Microsoft Excel

Apply for this amazing opportunity today!

Donovan Aranda

Staffing Manager

562-378-0027

donovan.aranda@us-psg.com

Professional Search Group (PSG)

Address

Cerritos, CA
USA

Website