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Customer Service Representative

Professional Plumbing Group, Inc.
Glen Mills, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PROFESSIONAL PLUMBING GROUP (PPG) IS LOOKING TO HIRE A CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR CUSTOMER SERVICE TEAM!

Our vision is to create a dynamic work culture where employees’ success, well-being and career growth are valued. Our employees will join us in making PPG into the undisputed leader in value creation and customer service excellence in the plumbing industry through innovation and growth. We are looking for talented, passionate, driven employees to join us.

The Customer Service Representative will be the main point of contact for all customer needs providing superior service and driving sales that enhances our relationship with our customers. This is a hybrid position.

WHAT YOU’LL DO:

  • Answer calls and respond to customer’s emails with professionalism, empathy, problem solving and product knowledge to resolve issues.
  • Research and document all customer issues
  • Collaborative with team and other departments to offer highest level of service
  • Advise of process improvement

WHAT WE ARE LOOKING FOR:

  • A positive attitude with excellent interpersonal skills with strong verbal and written communication skills
  • Strong ability to multitask
  • High attention to detail and strong sense of urgency
  • At least 1 year of experience working in a call center environment
  • Basic computer skills with proficiency in Microsoft Office products
  • High school diploma or GED

SOME PERKS

  • Hybrid position with majority of time working from home
  • Stability!  We’ve been around for over 120 years!
  • Work-life balance
  • Competitive salary and comprehensive benefits with generous paid time off
  • Career growth

WHY PPG:

PPG is an exclusive provider of Wolverine Brass, PlumbMaster and Speakman, Professional Plumbing Group ("PPG") manufactures and distributes high quality plumbing products and expert solutions to create best-in-class customer experiences. The PPG umbrella has three national brands with Speakman, Wolverine Brass and PlumbMaster and a history stretching back 150 years in the plumbing industry. While distinct in customer base and value proposition, the three brands share a passion for innovation and customer service excellence. The company is headquartered in Glen Mills, PA. Professional Plumbing Group is a portfolio company of Dunes Point Capital (DPC)! Be sure to check out our website https://www.ppg-inc.com/ and follow us on LinkedIn by searching for “Professional Plumbing Group Inc.” to learn more.

 

Professional Plumbing Group, Inc. is an Equal Opportunity Employer.  PPG does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.  We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.  All employment is decided on the basis of qualifications, merit, and business need.

 

 

Professional Plumbing Group, Inc.

Address

Glen Mills, PA
19342 USA

Industry

Business

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