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Customer Service Representative Ecommerce Store (Multi)

Productsgo LLC La Mirada ,CA
  • Posted: over a month ago
  • $13 Hourly
  • Full-Time
  • Benefits: medical, vision, dental
Job Description

 

CUSTOMER SERVICE

the customer is at the center of everything we do. We're looking for awesome, engaged, and high energy Customer Care Specialists to join our team. You'll communicate directly with our incredibly stylish shoppers via chat, e-mail, and telephone.

 

Responsibilities 

  • Provide timely and accurate information to incoming customer order status and product knowledge requests

  • Assist with placement of orders, refunds or exchanges

  • Develop a deep awareness of our products and brands to provide educated product recommendations and styling suggestions

  • Resolve customer complaints via phone, email, mail, or social media 

  • Use telephones to reach out to customers and verify account and credit card information.

  • Take payment information and other information such as addresses and phone numbers over the phone

  • Correspond to customer inquires through both Amazon and Ebay

  • Work closely with the Credit Department to resolve disputed credit items.

  • Provide quality service and support in a variety of areas including, but not limited to: billing, placing and printing orders, and system troubleshooting

  • Perform other related duties as assigned

 

Requirements

  • Possess 2+ years of customer service experience

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Has a pleasant, patient and friendly attitude

  • Computer proficiency

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Possess a strong work ethic and team player mentality

  • Strong detail orientation and communication/learning skills

  • Have an interest in continued learning, and know when to ask for help

Resumes without cover letters will not be considered.  Please include salary requirements.

 

Compensation will commensurate with experience.

 

Company Description
We offer e-commerce + fulfillment services to facilitate your online retail and wholesale business growth.

We provide a unique combination of specifically designed services and technologies that cater to the apparel and specialty product client.

These services include industry standard direct to consumer (retail) eCommerce platform & wholesale processing, order fulfillment, marketing and photography services.

We offer an all inclusive pricing model as well as individual pricing for each or our services.

Once we understand the exact needs of your company, we will customize and provide a sensible and cost effective solution.

Productsgo LLC

Why Work Here?

Awesome CEO, cool team, exciting work environment, friendly staff

We offer e-commerce + fulfillment services to facilitate your online retail and wholesale business growth. We provide a unique combination of specifically designed services and technologies that cater to the apparel and specialty product client. These services include industry standard direct to consumer (retail) eCommerce platform & wholesale processing, order fulfillment, marketing and photography services. We offer an all inclusive pricing model as well as individual pricing for each or our services. Once we understand the exact needs of your company, we will customize and provide a sensible and cost effective solution.

Address

14515 Alondra Blvd La Mirada CA 90638
La Mirada, CA
USA

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