Implementation Consultant

About Productiv

Productiv is creating a SaaS Intelligence movement, empowering IT teams to enhance their SaaS portfolios with unmatched insights. Founded in 2018 by leaders from Google, Amazon, and LinkedIn, we're a Series C startup that's defining a market while living our values: stay human, plan to win big, deliver results , take ownership, customers before team before self, and do the right thing, even when it's hard. And we're backed by Tier 1 investors including Access, Norwest, IVP, Okta, and Atlassian. CIOs at innovative companies like Square, Okta, Equinox, Zoom, Dropbox, Equifax, and Uber trust Productiv to optimize spend, speed operations, and drive engagement. Come explore the huge opportunities our tight-knit, collaborative teams are creating together.

Productiv is on a mission to align IT and business leaders to unlock the most value from their SaaS portfolio at scale. We are looking for someone customer-centric, data-focused, and passionate about building products users love. This is a career-changing opportunity, working with some of the best in the Valley to build a product that changes the way companies get value out of their SaaS products.

The Role

We're seeking a results-driven Implementation Consultant to join our Customer Success Organization. You must have start-up energy, impeccable organizational skills, and a strong work ethic. You will partner closely with your Sales, Customer Success Managers and Engineering to ensure we are delivering a top-notch customer onboarding experience to our B2B customers. As one of the first people the customers interact with post-sales, you are able to build rapport and trust with customers quickly. You are collaborative and will act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing product and customer success strategy.

The US base salary range for this full-time position is $97,632-$130,176. Our base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include commission/variable, equity, benefits, or discretionary bonus.

Responsibilities:

• Manage the Proof of Concept (PoC) and implementation of Productiv's technology to new customers executing against project plans, to efficiently and timely onboard them to be fully operational in under 60 days
• Hold internal and external stakeholders accountable to timelines and keeping stakeholders informed on progress
• Support the sales team in the pre-sales process, serving as a trusted advisor and strategic resource to customer and prospect with technical expertise, use cases, and customer stories
• Assist customers with connecting all of their SaaS applications into the Productiv platform via our self-serve API tools
• In partnership with our engineering organization, address any outstanding data security questions customers may have
• Work with support to resolve any technical issues should they arise
• Maintain and articulate a deep understanding of our solutions and program

Requirements:

• 3-5 years experience in SaaS tools either as an administrator or implementor
• 3-5 years experience in project management, customer success or technical consultant role
• Experience managing multiple customer stakeholders in large enterprise implementations
• Familiarity with application best practices and connectivity via API
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status and results
• Ability to operate autonomously in a fast-paced environment

If this role sounds like you, even if you do not meet 100% of the requirements - please apply!

Our Benefits:

• Medical, dental and vision insurance, 100% paid for you and your family
• 401K plan
• Free lunches, snacks, and beverages in office
• 12 week parental leave