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Systems Support Engineers based in Asia or Europe

ProcessMaker Raleigh, NC
  • expired: over a month ago
  • Full-Time
  • Benefits: Medical, 401k, Dental

Description: Work from Anywhere in Asia!!

The Technical Support Engineer will work as a member of the support organization and should be based in a country in Europe or Asia.

Must speak perfect English.

The Support Engineer will need to learn all facets of ProcessMaker both as an application and as a platform. The engineer will also be expected to have strong DevOps and IT skills to support our DevOps and Infrastructure teams support needs.

The Support Engineer has very strong skills in PHP, scripting, and Linux skills.

Other Responsibilities:

  • Troubleshoot technical problems for customers and partners
  • Effectively communicate, often through demonstration, ProcessMaker’s value as a solution
  • Provide product application support to ProcessMaker customers and partners
  • Support product marketing and promotion inside and outside the organization.
  • Have excellent phone based technical trouble shooting skills
  • Provide 1st Level AWS Infrastructure Technical Support



  • BS in technical field, or equivalent experience
  • 3-5+ years of experience in programming and/or Web Development
  • Exceptional listening skills
  • Strong communications skills (verbal and written)
  • Some Knowledge of enterprise business applications preferred
  • A general understanding of technical systems architectures, stacks and platforms
  • Exceptional presentation and demonstration skill, including good objection-handling skills
  • Possess a strong sense of teamwork, integrity, self-motivation and a positive attitude
  • Be able to manage multiple, competing priorities and successfully deliver just-in-time responses

Preferred Skills:

  • Capable in SaaS web applications with a focus on creating tailored user experience
  • Good skills with PHP and Javascript
  • Experience with SQL and/or relational database design
  • AWS Experience
  • Experience managing Cloud hosting environments
  • Strong Scripting experience
  • Experience with Nagios & New Relic
  • A solid understanding of web services and methods for integration to other applications
  • A good understanding of APIs (REST, SOAP etc) and API driven application development and architecture and how to connect systems together


  • Competitive compensation and Benefits