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Manager, IT and End User Services

Procare Software Denver, CO
  • Expired: over a month ago. Applications are no longer accepted.

WHO ARE YOU?

You are the tip of the spear of our internal technology services organization, passionate about technology and the impact it can make in a business! You are invested in the success of your team members and helping them to grow. You have a thirst for knowledge and constantly improve your technical skills via research, certifications, peer groups, etc. Others come to you for troubleshooting assistance because they know youll be able to solve mysteries that nobody else can due to the combination of your critical thinking and technical abilities.

WHAT YOU OFFER

Our ideal candidates will:

  • Take a hands-on role as lead technical representative for all internal/corporate IT services
  • Manage a team of IT support specialists who provide a best in class virtual and physical helpdesk experience for all employees
  • Manage internal productivity and communication services (Office 365, Slack, Zoom, etc.)
  • Manage and support end-user hardware for all internal roles desktops, laptops, mobile devices (Windows, Mac, iOS, Android)
  • Manage and configure modern telephony services for all functional groups (especially sales and support/operations) with a view towards productivity and cost effectiveness
  • Manage and proactively ensure A/V services in conference rooms across all office locations are operating perfectly
  • Provide streamlined services for the onboarding, movement, and exiting of employees and contractors
  • Assist in integration of employees from potential acquisitions onto standards platforms
  • Provide exceptional technology services in office environments across multiple physical locations and time zones
  • Ensure IT procedures, quick reference guides and training materials are current
  • Perform technical support including troubleshooting hardware, networking, and system issues and providing solutions including working with external vendors.
  • Manage the helpdesk function using IT service management best practices based on ITIL standards
  • Manage and measure the responsiveness, quality, and effectiveness of the IT helpdesk function
  • Participate in hardware and software evaluations for internal technology solutions and services
  • Manager vendor contracts and relationships, incl. ongoing cost management & optimizations
  • Collaborate with Security/Compliance Director on protecting company assets and sensitive information
  • Lead, grow, and develop the IT support team incl. ongoing training on new technologies and processes

Qualifications and Skills:

  • Strong customer and service-oriented mindset required
  • Ability to effectively communicate verbally and in writing with employees, vendors, and partners required
  • Broad hands-on experience related to communications and collaboration services required; Office 365, video conferencing, instant messaging, secure document storage/sharing
  • Experience managing and configuring VOIP and Cloud based telephony systems, incl. integration with Salesforce.com required
  • Experience with formal IT service management required, ITIL certification preferred
  • Data-driven mindset required, demonstrated experience using metrics required
  • Experience working within a distributed organizational with multiple office locations and remote employees preferred
  • Strong problem-solving skills and ability to critically think through complex issues required
  • 2-3 years in a formal or informal leadership/management role required
  • 4-5 years of hands on IT experience in relevant technologies listed required
  • BS or MS in Computer Science or related field, or equivalent work experience preferred

LOCATION

This position will be based in Denver, Colorado. We also have offices in Medford/Oregon, Rochester Hills/Michigan, and Colorado Springs.

Procare Software

Address

Denver, CO
USA