Skip to Main Content

Strategic Account Manager

Proservice Hawaii
Honolulu, HI
  • Expired: March 15, 2023. Applications are no longer accepted.

Who We Are

Since we opened our doors in 1994, we've been on our own entrepreneurial journey that has taken us from a small office in Kailua-Kona to one of Hawaii's most successful companies. Today our team is bigger, but our purpose remains: Empowering employers to succeed in Hawaii. For more information about our purpose and solution, visit

By joining us, you're becoming a member of our #PROhana. Being a part of the #PROhana includes working for an high performing organization and service culture, that has been recognized as one of Hawaii's Best Places to work for 16 years. If you're an individual that values and has a high bar of excellence, empathy, ownership mentality, resourcefulness, and tenacity, we want to hear from you! To learn more about our culture and other career opportunities, visit

Role Overview

The Strategic Account Manager (SAM) works to keep our largest clients satisfied and engaged to the highest standards with an eye towards growing our respective businesses, fully leveraging the resources that ProService has to offer. Strategic Account Managers will build strong relationships with key decision makers and stakeholders within an assigned book of business, including C-Suite, HR and accounting/finance professionals.

The SAM will understand the key business needs of each of their contacts and work cross functionally across the organization to develop winning solutions or resolve and escalate issues as needed. This role is directly responsible for the internal delivery of solutions to our clients, and closing to loop to reinforce client satisfaction. This individual will be seen as a trusted advisor to an assigned book of clients who demonstrates and maximizes the value of our partnership through product and service offerings. This role is based on Oahu.

Responsibilities & Outcomes

  • Client Retention. Develop and execute client retention strategies and engagement. Owns and facilitates rapid response actions to eliminate client termination risks.
  • Client Growth. Assesses, clarifies and validates customer needs and goals, using them to identify up-sell opportunities, and generating client referrals. Identities and shares product or service feedback.
  • Client Advocate. Serves as advocate between key accounts and internal teams to share learning, problem solving for service and product related escalations. Serves as a "quarterback" to resolve client issues by coordinating with multiple departments to ensure short-term and long-term performance goals are met. Works in support of Client Success team.
  • Subject Matter Expertise. Exercise strong working and system knowledge of HR, payroll, and benefits to act as the first line of support for primary services. Utilizes the combination of industry, product, and service knowledge to demonstrate the value of our services and products. Supports launch strategies/initiatives.

Requirements & Qualifications:

  • Experience
    • 7+ years experience working as a Key Account Manager, Account Executive, Management, or related experience is required.
    • Prior B2B sales experience is a plus.
    • Experience using CRM software (SalesForce) is a plus.
  • Listening. Superior empathetic listening and discovery skills to achieve appropriate experiences for our clients. Fosters a client centric attitude.
  • Negotiation. Negotiate and achieve optimal buy-in from both the client and internal partners
  • Influencing. Influence without authority - savvy to maneuver through the org to achieve desired results.
  • Customer Focus. Thrives in developing deep client relationships that results in continued revenue generation and the highest levels of client satisfaction.
  • Strategic Thinking. Able to tactfully advocate and be prescriptive in complex situations.
  • Education. Bachelor's Degree from an accredited community college or university is preferred.

Benefits & Perks

  • Paid Parental Leave
  • Student Loan Repayment Assistance
  • 401k Company Match
  • Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time.
  • Company contribution towards individual healthcare plans (medical, drug, vision, and dental)
  • Flexible Spending, Life, and Accident insurance programs

ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact or you may call us at 808-394-8878.#LI-Hybrid

Proservice Hawaii


Honolulu, HI
96814 USA



View all jobs at Proservice Hawaii