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Medical Information Coordinator (Pharmacy Tech)

ProPharma Group Maryland Heights, MO
  • Expired: August 24, 2019. Applications are no longer accepted.

Pharmacy Technician or other certified healthcare professional provides comprehensive administrative support to Medical Information and Product Complaint teams. 

Primary job function includes:

  • Call center intake and triage of adverse events, product complaints and medical information cases

Essential job functions include:

  • Case entry of electronic correspondence into multiple databases
  • Quality assurance review of product quality complaint cases
  • Communicate with clients and send manual alerts as applicable for quality complaint cases
  • Place outbound follow up calls to complete product quality complaint reports and to collect additional information as requested by the client
  • Create letters in response to product quality complaints and medical information questions as directed by the client
  • Process USP, FedEx, and DHL mailers to collect product quality complaint samples
  • Run and develop client specific monthly reports as applicable
  • Other duties as assigned
Qualifications: Educational Requirements Required: Pharmacy technician or other certified healthcare professional Required: Current MN License/certification appropriate with degree or equivalent from another state or country Experience Requirements Required: Current license/certification with 2 years of experience in related field of expertise Required: Computer data entry experience Preferred: Call center experience Preferred: Familiar with Microsoft Office Suite (Outlook, Word, Excel) Necessary Skills and Abilities Proficient computer knowledge and computer keyboarding skills Professional telephone etiquette; active listening and pleasant speaking Exceptional customer service skills Strong verbal, written and interpersonal communication skills Strong organization and prioritization skills; able to multi-task, administrative and data entry duties. Strong problem solving skills Strong decision making skills Strong attention to detail Strong writing skills Ability to work well independently and within a team Able to project professionalism and maintain composure in handling difficult situations and in times of stress

ProPharma Group


Maryland Heights, MO
63043 USA