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Patient Relations Specialist

ProMotion Rehab and Sports Medicine Lake City ,SC
  • Posted: over a month ago
  • $10 to $16 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

In order to be considered for this position, all applicants must complete a short survey. Please COPY and PASTE the following URL link into a browser window to complete the survey: https://www.cultureindex.com/c/xHC20MqH0a

As a Patient Relations Specialist, this person is essentially the Client Concierge of a medical practice and is thus expected to deliver a 5-star customer experience to every patient or client that he/she encounters. You are the first human interaction for our patients, and it is imperative that you make each patient feel both comfortable and hopeful. Patients should be greeted enthusiastically by phone and in person, and patient needs should be accommodated whenever possible.

The Patient Relations Specialist is also responsible for clinical administrative functions, such as fielding phone calls, patient intake, registration, scheduling, demographics data entry, insurance verification and collecting payments, other clerical tasks, patient and authorization follow-up, and ensuring that patient insurance billing is both accurate and timely. This person is a team player, leading the charge with exceptional customer service, a passion for patient care, and a strong ability to learn new tasks quickly, including processes within the clinic and software navigation.

As an integral part of the team, you will be asked to think quickly on your feet and and to do whatever is necessary to provide a customer service experience like no other, whether it involves working around patient schedules to obtain an appointment time that works for them, opening a door for a patient who's just arrived for their first visit using a walker, or helping a new patient read and complete intake paperwork. Our goal is to exceed patient and referral source expectations by providing the highest quality of care in a friendly, engaging, and encouraging environment; you are on the front lines of delivery.

Our core values of excellence, community, and education should be exuded in your attitude and day-to-day interaction with everyone you meet. You should be emotionally invested in and engaged with all our patients and teammates to effectively understand and meet their daily needs. Our patients want to feel better and move more, have their schedule accommodated, be assured that authorizations are handled, and that accurate information is loaded into our system to ensure clean billing claims. This person also needs to be friendly, yet persuasive and detail-oriented, in order to optimize consistency and continuity in patient care and prevent lapses in care or fall-off from the schedule so that we can achieve the best possible outcome for each of our patients.

This is the opportunity to join the regional leader in outpatient rehab in Eastern SC, and to be part of a strong team, focused on excellence in patient care and community engagement, while learning skills that will enhance both your personal and professional growth. You will receive excellent training and support, and be presented with opportunities to participate in fun events with our team and within the community.

To be successful in this position, you will need:

- Excellent customer service skills with the ability to multitask, while providing an exceptional experience for anyone that calls our phones or enters our clinic

- A high degree of detail orientation to set multiple priorities and complete tasks systematically, even in the midst of occasional unexpected interruptions during daily work

- The ability to communicate effectively and professionally with everyone you interact with, from patients to referral sources to fellow team members.

- A blend of enthusiasm and cheerfulness along with empathy and compassion to make our patients excited about coming in our doors and feel at home when they are inside receiving treatment.

- Excellent rapport building skills, both over the phone and in person, as well as reliable and efficient computer skills to effectively assist our patients.

- The ability to work closely with all clinic staff to improve work relationships, build morale, and increase productivity

- The ability to sit, stand, kneel/stoop, lift minimally, and move throughout the clinic and office for your entire assigned shift.

- The mindset and determination to not only achieve, but surpass, all of your work goals.

- All applicants must be age 18 or over to be eligible for employment. Preference given to candidates with some college education and previous medical office experience, particularly in the rehabilitation setting. High school graduates considered.

In order to be considered for this position, all applicants must complete a short survey. Please COPY and PASTE the following URL link into a browser window to complete the survey: https://www.cultureindex.com/c/xHC20MqH0a

 

Company Description
Our mission at ProMotion Rehab and Sports Medicine is to inspire and promote wellness through comprehensive rehabilitative and preventative physical therapy and occupational therapy services. We use an evidence-based approach, which blends our extensive clinical experience with research-backed treatments to obtain the best possible outcomes for our patients. We also know that a prevention-based approach to your health is the best way to combat injuries and chronic disease before they occur.

ProMotion Rehab and Sports Medicine

Why Work Here?

ProMotion offers a great work environment with a team oriented approach to patient care. Patient outcomes are at the center of our focus.

Our mission at ProMotion Rehab and Sports Medicine is to inspire and promote wellness through comprehensive rehabilitative and preventative physical therapy and occupational therapy services. We use an evidence-based approach, which blends our extensive clinical experience with research-backed treatments to obtain the best possible outcomes for our patients. We also know that a prevention-based approach to your health is the best way to combat injuries and chronic disease before they occur.

Address

610 W. Palmetto St. Florence
Lake City, SC
USA

Website

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