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Customer Service Represntative

ProLogistix Seattle, WA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Customer Service Representatives Needed for a High-Volume Contact Center in Seattle,WA.Overnight/3rd shifts Available.
$22.50 an hour - WEEKLY PAY!Please note - this position is NOT REMOTE.Customer Service Representative Expectations:
  • Provides customer service to customers via Live Chat, email, and telephone. Detailed records are maintained for all customer contacts. Typical shift volume – 150 Live Chats (up to 4 concurrent), 30-50 telephone calls, and 40-50 emails.
  • Reviews customer accounts for possible fraudulent activity, takes appropriate action based on circumstances.
  • Receive and promptly respond to customer queries
  • Develop customer service resolutions
  • Document issues and resolutions
  • Learn about new product and services
For immediate consideration, apply NOW: www.prologistix.com

 Requirements:

  • At least 1 year of high-volume traffic in a call center environment
  • Managing an average of 50-60 calls, 150 chats and 50 emails per shift - simultaneously.
  • Multitasking is essential in every interaction.
  • High energy, commitment to superior customer support
  • General computer/internet knowledge.
  • Interpersonal, communication, customer service, and time management skills are imperative.
  • Independent decision-making and good judgment are essential in every interaction.
  • Strong written and verbal communication skills required. Clear and courteous writing and speaking style.
  • Ability to identify, analyze, and solve problems.
  • Excellent organizational skills.
  • Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
  • Basic math skills (add, subtract, multiply, and divide)

ProLogistix

ProLogistix's Logo

Address

Seattle, WA
USA

Industry

Business

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