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Customer Service Rep

ProLogistix Fontana, CA
  • Posted: 5 days ago
  • Other

Food production company looking for customer service representatives. Company creates Natural blends and unique formulas that people need to live a better life.

Schedule: Monday thru Friday 9:00 am-5:00 pm

Pay: $14

Duties:
Manage 30 to 40 incoming calls per day
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Assist with placement of orders, refunds, or exchanges • Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Work with customer service manager to ensure proper customer service is being delivered
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Receive 30 to 40 phone calls per day

Requirements:

  • Ability to type a minimum of 35 words per minute
  • Intermediate computer skills
  • Prior experience with CRM Systems
  • Minimum of six months customer service experience
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Resume

ProLogistix

Address

Fontana, CA
92336 USA

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