IT Services Technician 3rd Shift

The IT Field Services (ITFS) global team is responsible for ensuring the technical infrastructure is continuously

available and reliable for the business across 100+ global facilities.

• Collaborates with end users, business and IT
• leadership to ensure proper system performance and availability.
• Diagnosing and general troubleshooting of end-user technology issues, escalating problems as required, are essential responsibilities.

Job Duties :

ROLE AND RESPONSIBILITIES

The selected individual will ensure the company’s IT infrastructure within their facilities is managed with the highest

level of proactive management; maximize availability to ensure day to day operations so the business can rely on IT

equipment and services at the sites using standardized solutions.

• ·Ensure availability and reliability of IT infrastructure Whirlpool facility
• ·Provide hands on IT technical support their facility

This global team consisting of approximately 20 engineers is distributed in the Americas, UK/EAME and the Asia

Pacific. As a Field Services team member, the selected candidate will have primary responsibility for our Whirlpool client.

Supported Technologies:

• · Microsoft Windows 7/10
• · Microsoft Office 365
• · Google Workspace
• · Microsoft SharePoint
• · Microsoft Skype/Lync/Teams
• · Microsoft Active Directory/GPO
• · Avaya Phone System
• · Citrix XenApp (basic support)
• · Citrix ShareFile
• · Cisco WAN/LAN/WLAN technologies
• · HP PC/Laptop endpoint and Thin Client hardware
• · HP Laser Printers
• · Zebra/Printronix Industrial Printers
• · Apple IOS and Google Android
• · SAP / AS400 / JDA
• · RF Equipment