Support outside sales team with quotations, responses to their inquiries and provide them customer-related information. Create both standard quotes and custom quotes for truck equipment installations, manage inflow of customer orders, manage warranty claims, manage coordination of truck deliveries, manage literature inventory and assist with sales promotional activity preparation.
Essential Duties and Responsibilities:
Write warranty job orders.
Interact with team members to receive and respond to customer and salespeople’s inquiries in a timely manner.
Be the primary contact point for sales people to obtain order, materials, and delivery status information.
Develop quotes for standard and custom truck equipment installations
Organize and manage complex quote reviews
Provide quote detail report
Schedule conference call
Invite required attendees
Provide supporting information
Research and source new equipment and components required for quoting
Identify and capitalize on upsell opportunities when interacting with customers
Manage “Drive Through” program for handling low hour installations while customers wait
Manage “Urgent Order” calendar report daily
Serves walk-in sales and call-in inquires and sales
Manage chassis holds and releases
Backs up parts clerk to write parts orders as needed when the parts clerk is absent or unavailable.
Administer warranty jobs.
Coordinate with customers / dealers to obtain adequate information / estimates.
Coordinate with Management to obtain approvals on non-billable warranties.
Coordinate with Knapheide Manufacturing to obtain approval for manufacturing warranties
Adheres to company safety guidelines
Regular and predictable attendance.
Ability to interact with others.
Preferred Training and Experience:
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Normal standing, walking, bending and twisting as necessary to perform job duties.
Exposed to normal seasonal temperatures.
Lifting/moving up to 50 pounds
High School Diploma or GED
Associate degree preferred or work related experience.