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Customer Service Representative

Pro Staff Brainerd, MN

  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
Job Description

Customer Service Representative

We are hiring a Customer Service Representative for largest independent record keeping services partner, third-party administrator, and government and health savings facilitator in the United States. The primary responsibility of this position is to support the Document Compliance service clients regarding inquiries about their plan document, or the creation, fulfillment, and delivery of qualified plan document packages. You will be working in a phone queue environment in this work from home position.  All necessary training and any other required technology equipment for the role is provided by the company.
*While this is a work from home opportunity, applicants must reside in the Central Time Zone to be considered. 


Essential Duties and Responsibilities:   
   

  • Effectively respond to internal and external client inquiries via phone and written correspondence within 24 hours

  • Meet department objectives for call quality and other call center metrics

  • Document all verbal and written communication in appropriate systems and locations

  • Manage deadlines and work within allotted time frames

  • Educate clients in document compliance processes and procedures

  • Adhere to strict audit procedures to ensure confidentiality of client information

  • Proactively manage client’s inquiries by monitoring and resolving issues and requests

  • Serve as a resource for the sales team

  • Demonstrate the ability to recognize sales opportunities

  • Resolve all issues relating to client inquiries by working with necessary staff and continuously following up on status until resolution is communicated to the client

  • Manage the delivery and final review of newly established plans, plan amendments and restatement kits for clients


Qualifications and Requirements:

  • Knowledge of PC and keyboard, strong attention to detail, intellectual curiosity, and ability to work as a team player, organizational skills, good oral and written communications skills, interpersonal skills and a service orientation

  • 1 -3 years direct customer service experience in financial services preferred.

  • Strong analytical and problem resolution skills.

  • Ability to work well under pressure with multiple priorities and deadlines.

  • Willing to work overtime to meet the needs of the business unit.

  • Dedicated work space and high speed internet

  • Reside in the Central Standard Time zone

Education:

  • Two year degree preferred or equivalent work experience 


Benefits:

  • Dental

  • Medical

  • Vision

  • 401 K


Job Type
: Long Term Temporary

 Schedule:

  • Monday - Friday

  • 8am - 5pm CST



Call Pro Staff to learn more about this opportunity (218) 825-0434 or email your resume to brainerd@prostaff.com



About Pro Staff

Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Company Description
Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Pro Staff will connect you to an opportunity that closely matches your interests and skills. Pro Staff is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.prostaff.com.

Pro Staff

Why Work Here?
As your job search partner, we can connect you with career opportunities at great companies that match your skills and experience.

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Pro Staff will connect you to an opportunity that closely matches your interests and skills. Pro Staff is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.prostaff.com.

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Brainerd, MN
USA

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