Skip to Main Content

Customer Account Specialist

Pro-Active Engineering, Inc.
Sun Prairie, WI
  • Expired: March 18, 2021. Applications are no longer accepted.

Pro-Active Engineering, located in Sun Prairie, WI, is a provider of quality electronic design and manufacturing solutions for industrial, medical, commercial, and military applications. We foster a casual, family-type environment with a team of motivated, positive thinking, creative, knowledge-sharing, and productive technical team members.SummaryThe Customer Account Specialist is responsible for professionally coordinating the information flow and task administration between sales, customers, and all departments within Pro-Active to achieve the company's goals of providing timely and perfect product design and manufacturing services to its customers.Essential FunctionsBe the main point of contact for assigned accounts.Respond promptly and professionally to customer inquiries and complaints.Collaborate with team members in a professional manner for the good of the company.Maintain job status and progress with customer or sales as required.Receive RFQs (Request for Quotation) from... sales or customers.Correspond with customers to obtain missing information for quotations to ensure accurate quote development.Coordinate information transfer between the customer and all departments within Pro-Active to support timely and accurate manufacturing of customer product.Receive and review customer purchase orders to validate PO information and confirm that the customer's expectations can be met.Send order acknowledgments for all orders received (upon PO review, SO entry, acceptance of terms, and production due date).Keep the ERP system updated with daily activity, tasks, and maintain & deploy priorities to key individuals or departments at Pro-Active.Track and expedite late orders to ensure customer satisfaction.Administer customer order variances to ensure Pro-Active is compensated for changes that arise from the customer or incomplete documentation provided by the customer.Assist sales personnel to conduct customer satisfaction surveys per ISO requirements.CompetenciesAttention to Detail.Customer Focus.Problem Solving/Analysis.Results Driven.Communication and Listening Proficiency.Organizational Skills.Technical Capacity.Teamwork Oriented.Education and ExperienceAssociate degree in a related field.1 year of related customer service experience in manufacturing industry or equivalent combination of education and experience.Familiar with electronic assembly a plus.Compensation and BenefitsPro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, and holidays.To ApplyPlease apply directly to Pro-Active Engineering through our online application system at submitted without applying directly to Pro-Active Engineering may not receive full consideration.Pro-Active Engineering is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits:401(k) Matching.Dental Insurance.Disability Insurance.Employee Assistance Program.Flexible Spending Account.Health Insurance.Life Insurance.Paid Time Off.Vision Insurance.Schedule:8 Hour Shift.Day shift.Monday to Friday.Education:High school or equivalent (Preferred).Experience:Customer Service: 3 years (Preferred).Work Location:One location.Paid Training:Yes.Typical start time:8AM.Typical end time:5PM.Company's website:'s Facebook page: Conditions:Waiting period may apply.Work Remotely:No.COVID-19 Precaution(s):Personal protective equipment provided or required.Social distancing guidelines in place.Sanitizing, disinfecting, or cle

Pro-Active Engineering, Inc.


Sun Prairie, WI



View all jobs at Pro-Active Engineering, Inc.