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Healthcare Call Center Supervisor

Private Healthcare Company North Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.

We are a nationwide Substance Abuse company and we are seeking a Call Center Supervisor.

The ideal candidate will have behavioral health experience. Call Center Management experienced required.

  • Location: Headquarters in Miami/Fort Launderdale area
  • Hours are Monday - Friday 9:00 am - 6:00 pm with the availability to work OT and occasional weekends

Responsibilities of the Call Center Supervisor:

  • Build a base of knowledge of eating disorders and what our treatment facilities offer
  • Train, coach, and manage a small team of Admissions Coordinators that turn leads into closed sales
  • Demonstrate empathy, compassion, and respect for clients and staff in all interactions
  • Implement metrics on timely processing of intake information and documentation

Qualifications for the Call Center Supervisor:

  • B.A. or B.S. degree
  • 3+ years’ call center supervisory or team lead experience
  • Strong decision making and problem-solving abilities
  • Highly organized and ability to effectively track a high volume of information
  • Flexible, creative, enthusiastic, and willing to participate wherever needed
  • Ability to resolve problems to clients’ satisfaction
  • Proficient with Google programs such as Gmail, Hangouts, Docs, Sheets and Calendar
  • Articulate, energetic phone presence with excellent verbal and written communication skill
  • Extensive knowledge of and/or experience in eating disorders or behavioral health
  • Monitor schedule of Admissions Coordinators to ensure the phone lines are always opened and provide short-term call center coverage during understaffed shift gaps

Competitive compensation, great benefits package, and growth potential at a growing behavioral healthcare company!

Private Healthcare Company

Why Work Here?

Growing healthcare company!

Address

North Miami, FL
USA