Private behavioral health care organization is seeking an Admissions Counselor to be responsible for discussing treatment options, finance/insurance, collecting clinical information and facilitating admissions.
Accept inquiries from individuals referred to the Company.
Explain services and related costs.
Conduct telephonic intake, process payment and provide guidance on federal regulations.
Enter leads and details of all communications into software database.
Review and gain knowledge of training materials regarding relevant federal regulation and maintain a general knowledge of all current changes and amendments to industry regulations.
Effectively follow-up with pending leads, at specified time intervals, using appropriate sales methods to increase closing sales ratios.
Develop and maintain a working knowledge of the Company's protocols and procedures specific to intake sales.
Follow and abide by Admission Guidelines
Excellent customer service and client advocacy
Strong verbal and written communication
Effective listening skills
Detail and solution oriented
Ability to re-prioritize in an ever-changing environment
Ability to manage case load
Promote continuum of care
Ability to meet strict deadlines.
Minimum of 2 years experience of inbound and outbound calls.
Ability to work effectively as part of a team
Bachelor's Degree in health care related field, social work, psychology or communications preferred or equivalent experience in related job field will be considered.
Must be willing to work flexible hours to include weekends
Individuals active in 12-step fellowship encouraged to apply.
Strict drug-free environment. EOE
Private Behavioral Healthcare Facility