Skip to Main Content
← Back to Jobs

Customer Service Representative

Private Apparel Company Gardena ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are a fashion forward apparel company with great culture, awesomely talented team, super cool office with a fun and creative atmosphere. We are looking for a new addition to our Customer Service department.

ESSENTIAL FUNCTIONS

  • Responding to incoming customer service inquiries in a timely and thoughtful manner
  • Maintaining a positive, empathetic and professional attitude towards customers at all times
  • Working between different systems to enter, pull and access customer data
  • Keeping detailed records of customer interactions, transactions, comments and complaints
  • Comfortable working with computers and web-based systems
  • Ability to multi-task, prioritize and extreme attention to detail
  • Answer incoming telephone calls to handle service requests from consumers, including information request, data entry, issue resolution requests, etc. and redirect inquiries as appropriate
  • Data entry of orders into ERP system
  • Outbound calling to customers to respond to inquiries 
  • Resolve customer complaints
  • Bring unresolved customer issues to the Customer Service Manager
  • Issue return authorizations and credits when required and appropriate 
  • Excellent written and verbal communication skills
  • POSITION QUALIFICATIONS

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Reliability - The trait of being dependable and trustworthy.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • SKILLS & ABILITIES

  • Education : High School Graduate or General Education Degree (GED) required
  • Experience : One to two years of customer services experience in apparel preferred
  • Computer Skills: Computer proficient (Word, Excel, Adobe Reader); Computer ability will be utilized in use of ERP system (Simparel), e-mail, etc.

WHAT WE OFFER

  • Competitive pay
  • Great benefits (medical, dental, vision, life and 401(k) with match)
  • 8 paid holidays per year
  • PTO eligibility after 90 days
  • Casual & friendly atmosphere
Company Description
Dynamic apparel company!

Private Apparel Company

Dynamic apparel company!

Address

Gardena
Gardena, CA
USA