Technical Writer (Vortex)

Job Title: Technical Writer Reports To: Product Manager Location: Alpharetta, GA (Hybrid) Summary: We are looking for an experienced Technical Writer to join our organization who will be responsible for crafting simple and elegant technical documents that can be easily understood by a wide range of audience. You must have a passion to understand how payments software products work and enjoy deciphering technical jargon into easy to read narratives. You should have worked in product management teams using agile/ scrum methodologies and be able to show that you have put out software product document releases, webinars and presentations. Responsibilities : * Work with a global set up of PMs, UI designers, Engineering and QA teams to help create technical documents including product releases, Webinars and presentations in a predictable, timely manner. * Be the subject matter expert on your products along with the product managers to write effective technical documents. * Prepare instruction manuals and document product features. * Disseminate technical information in easy-to-understand language for non-technical audience. * Have technical accuracy in writing user documentation. * Create software documentation after a thorough collaboration with subject matter experts and technical staff. * Help other writers in creating documentation. * Ability to take existing and potential content and improve it. * Convert complex documentation to easy language for multiple audiences. * Create product manuals with screenshots and tutorials. * Write documentation for internal teams such as developers and programmers. * Write specs deciphering API's, XML, markdown, or HTML and other web applications. * Communicate complex ideas in a concise manner. Minimum Requirements: * Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines. * 6 years of proven experience in writing technical documentation. * Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software. * Experience using JIRA/ Confluence is a big plus. * Experience working with global teams is a plus. * Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software. * Able to multitask, prioritize, and manage time efficiently. * Excellent verbal and written communication skills. * Understand and explain complex technical concepts in simple terms. * Strong research and analytical skills. * Ability to undertake multiple projects and deliver on tight deadlines. Preferred Requirements: * Bachelors in Engineering, Computer Applications, Business preferred. * 6 years of Payments/Banking or relevant professional experience preferred. * Experience working with Payment/FinTech products is preferred. * Experience working in an agile scrum setup, planning sprints, and working closely with engineering and QA teams to help deliver release notes to customers will be preferred. Compensation & Benefits: * Highly-Competitive Salary * Medical, Dental & Vision * PTO: Unlimited after year 1 (3 weeks to start) * 401k Match * Education Expense Reimbursement * Gym membership Reimbursement