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Preflight / CSR

Printing Inc Houston, TX

  • Posted: over a month ago
  • $14 to $17 Hourly
  • Full-Time
  • Benefits: dental, life insurance, medical, vision,
Job Description

We are seeking a Preflight / CSR to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
 

    Qualifications:

    • Previous experience in customer service
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • Computer Literacy is a must

    Responsibilities:

    • Handle customer inquiries and complaints
    • Prefight file and prep for print-ready artwork. 
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services
    • Answer phones and route calls to specific people and take messages as needed
    • Check incoming email and respond to all inquiries
    • Receive orders from email or walk-in customer, compare with the estimate and reconcile any differences
      with customers
    • Act as a liaison between plant personnel and customer to communicate order status as well as any potential
      changes and problems
    • Assist customers to pick up their orders
    Company Description
    Printing & marketing solutions for a broad range of businesses throughout the states since 1989.

    Printing Inc

    Printing & marketing solutions for a broad range of businesses throughout the states since 1989.

    Address

    3029 Crossview Houston TX 77063

    Houston, TX
    USA

    Industry

    Business

    View all jobs at Printing Inc

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