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Customer Success Representative

Principle Concepts Inc. New York, NY
  • Expired: over a month ago. Applications are no longer accepted.

We pride ourselves on our competitive, but extremely friendly work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.

Our Customer Success Associates are the face of our clients aiding their high priority customers and specialize in new consumer business acquisition, marketing, and customer retention. We provide extensive training in cutting edge customer service, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal driven, and adaptable is what keeps us ahead of the competition!

Responsibilities:

  • Assist our Customer Success Management team with running product knowledge and compliance meetings
  • Aid in building out more efficient customer service and customer experience systems
  • Meet with potential customers daily in order to qualify them for Client Services
  • Develop better pre-sale and post-sale practices to improve experience for Representatives and Customers
  • Collaborate and share customer feedback with colleagues to enhance ongoing product satisfaction efforts
  • Work as part of a growing, dynamic team to create a culture that supports strategies for scale and growth

Qualities of an Ideal Candidate:

  • Amazing Customer Service skills
  • Outstanding interpersonal and communication skills
  • Proactive when given insights
  • The ability to thrive in a fast-paced environment
  • Has foundational skills of Collaboration and Networking
  • Sincere interest in working at an early-stage startup and scaling with the company as we grow
  • Experience in Retail, Restaurant, Customer Service, Sales or Marketing Preferred

Principle Concepts Inc.

Why Work Here?

Great Company Culture! Encourages Professional and Personal Growth! Career Advancement!

Address

236 Stagg Street, Grd FL. Brooklyn, NY 11206
New York, NY
USA