Job Area: Customer ServiceBusiness Area: PensionLocation: IA - Des MoinesCareer Category: Recent College Graduate,Experienced ProfessionalFull/Part Time: Full-TimeRegular/Temporary: RegularDate Posted: 2019-03-04
It's not what we do...It's who we are.
At Principal, every role supports a greater purpose-to give real people an edge in planning and protecting their financial lives. After more than 130 years of service, we've never had a more vibrant and dynamic global team united in our purpose.
Through community involvement, innovative financial solutions and dedication to career development, we make a difference in millions of lives every day, including our employees'.
As a Bilingual Retirement Specialist II, you will educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement. In this fast paced, high energy environment, helping people is not only rewarding, but our number one priority!
Through our comprehensive training program, you will acquire valuable industry knowledge and receive development opportunities specific to your career objectives.
The Principal way...
Our team has created a customer first and employee empowered culture - AND we have fun doing it. If you want to use your skills and experience in an environment where you can make a difference, we want to hear from you! Come experience a collaborative work culture with great workplace perks:
+ Competitive pay, great benefits and vacation time. Benefits including medical, dental, vision, life insurance, 401(k) with company match and cash pension plan.
+ Business Casual Dress.
+ Work from home opportunities.
+ Fitness Facility.
+ Free Parking.
Education & Work Experience:
+ Associates or Bachelor's degree preferred or 2+ year's customer service experience required.
+ FINRA Series 6 licensing will be required within the first 6 months
Skills & Knowledge:
+ Two or four-year degree or equivalent customer service work experience required.
+ Strong communications, customer service, organizational and telephone skills required.
+ Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
+ Requires basic computer skills with the ability to efficiently navigate within numerous software and web applications.
+ Ability to type 35 wpm.
+ Must have ability to acquire strong knowledge of business unit products, processes and systems.
+ Must be able to wear a telephone headset and sit for extended periods.
+ May be required to work non-traditional hours to meet customer needs.
+ FINRA (Series 6) will be required to maintain employment
+ Bilingual skills in Spanish required.
The hours of operation for this department are 6:55 am - 9:10pm, Monday - Friday. All qualified individuals must be available for shifts during these timeframes and may be required to work non-traditional hours to meet customer needs. (Shift differential pay will be available for shifts ending at 7:00pm or later and compensated for the entire shift.)
What's next? Innovation at its finest.
We'll review your application and if you're selected for an interview, you'll receive an invite for a pre-recorded interview experience. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With a pre-recorded interview, you can add your own flair and personality - at your pace.
Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from our Principal Talent Acquisition Team, you've been selected to begin your pre-recorded interview experience and have a set time to submit.
Benefits designed with you in mind.
Because each employee is unique, our benefit packages give you lots of choices. We offer comprehensive benefits that helps contribute to the healthy, fulfilling life and gratifying work experience you deserve, at an affordable cost. Click here to see just a few benefits you'll receive once you join our team.
Not an exact match for this role?
We've got a lot of opportunities, so check out some of the others. And creating an email alert on our career site will help you keep you connected and informed of opportunities you're interested in with a just a few clicks!
At this time, we're not able to consider candidates who would need sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for other potential opportunities in the future.
Principal is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.
Investment Code of Ethics
For positions with Principal Global Investors, you will be required to comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.