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Assistant Manager - Administration Contact Center - #223423

Principal Financial Group Des Moines, IA
  • Posted: October 04, 2019
  • Part-Time

Job Area: All OtherBusiness Area: Specialty Benefits DivisionLocation: IA - Des MoinesCareer Category: Experienced ProfessionalFull/Part Time: Full-TimeRegular/Temporary: RegularDate Posted: 2019-10-01
What you'll do
Do you have strong leadership experience? Are you passionate about using data to identify trends and develop employees? Demonstrate your skills as an Assistant Manager in our Administration Contact Center!
In this position, you'll lead an inbound contact center team to acquire, service, grow and retain profitable business through effective talent management, process improvement, workflow, metrics, business literacy and financial accountabilities.
Additional responsibilities may include:
+ Assist with development and execution of tasks within the strategic and operational plans for the department. Monitor results to ensure the plan meets organizational objectives, aligning resources to maximize their potential and drive initiatives.
+ Facilitate continuous performance and process efficiency improvement through identification, action planning and execution. Ensure accurate metrics are in place to monitor the performance of the team and revise as needed to improve results.
+ Lead and develop team members, including hiring, training, talent management, compensation administration, rewards and recognition, performance management, coaching and mentoring. Take appropriate and timely disciplinary action. Provide ongoing team member business literacy, skill and competency development and motivation, facilitating learning with the team.
+ May assist with creation of the divisional budget. Lead team to meet/ exceed goals within budget.
+ Partner with other departments in resolving, clarifying and responding to complex questions. Represent the business area in meetings, presentations, planning and/or projects.
+ Perform other job-related duties and special projects as required.

What you'll get from us

+ Competitive pay, benefits, perks and more. We'll reward you for the skills and experience you have. Find out more.
+ A great place to live, work and play. Greater Des Moines is one of the fastest-growing metro areas in the country. Given its vibrant and welcoming culture, it's no wonder Des Moines has garnered so much national recognition-including #3 Best Affordable Place to Live (U.S. News & World Report, 2019).
+ Respect for your unique perspective. Diversity, inclusion and empowerment are at the core of our culture.
+ A career, not just a job. Principal is a place where you can learn and innovate. Do important work. Make an impact. And achieve your professional goals.
+ The ability to have a great job and a great life. Sure, work is important. But so is your family. And your friends. And your community. That's why we provide the flexibility needed to find the right balance between your job and the rest of your life.


+ Bachelor's degree or equivalent of 8 years' experience.
+ 4+ years of relevant experience including leadership experience.
+ Excellent customer service, analytical, problem-solving, and verbal and written communication skills as well as basic presentation skills.
+ Strong Microsoft Office skills including Excel.
+ Outstanding interpersonal, organizational and negotiation skills.
+ Ability to maintain a high degree of confidentiality.
+ Preferred formal leadership experience in a call center or production environment.
+ Preferred previous experience within the insurance or financial services industry.

How we hire
Once you apply, your application is hand reviewed by our talent team. Generally within a few weeks, the team makes interview selection decisions and communicates those via email. If selected, you'll receive an email from Principal Talent Team to complete a pre-recorded interview on your own time. Be sure to check your email frequently and follow the steps shared to submit timely.
Learn more about our hiring steps and find answers to frequently asked questions.
Additional Information
Work Authorization/Sponsorship
At this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for future opportunities.
Principal is an Affirmative Action and Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.
Investment Code of Ethics
For positions with Principal Global Investors, you will be required to follow a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Who we are
We help people build the kinds of lives they dream about-empowered by financial security and stability. We started in 1879 (yes, 1879) as an insurance company. Today, we're a member of the FORTUNE 500 and a global investment management leader.
So that's what we do. As far as who we are, well, we believe that how we do things is just as important as what we do.
Doing what's right has been a part of who we are for more than 140 years. We focus on taking care of not only our employees, customers and advisors, but also the people who live in the communities where we do business.
Learn more about our values in the workplace.

Principal Financial Group


Des Moines, IA
50312 USA

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