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Customer Service Representative

PrimeSource Building Products Cincinnati, OH
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative - Cincinnati, OH (2019-12767)

PrimeSource Building Products Inc., one of the nation's largest wholesale distributors of building supply products, has an immediate opportunity for an Customer Service Representative in our Cincinnati, OH distribution center in support for PrimeSource inside sales function.

About PrimeSource Building Products, Inc. With 34 distribution centers throughout the US and more than 1,200 employees, PrimeSource is an international distributor of building materials serving residential, commercial, and industrial new-construction and remodeling markets as a value-added link in the distribution chain. Core products distributed under the nationally known Grip-Rite® and Pro-Twist® brands include: Nails, screws, and collated fasteners; tools, compressors and accessories; residential and commercial roofing products; diamond blades and accessories, gypsum accessories, weather protection and covers, adhesives and caulks, contractor bags and poly sheeting, building accessories; rebar and concrete accessories; and fencing and wire. For more information, please visit ,,

This Customer Service Specialist role will provide the admin support for PrimeSource Inside Sales function. Some responsibilities include the following:

  • Answers inbound phone calls and routes to appropriate person or department
  • Enters warehouse and direct orders, RMAs and credit memos
  • Communicates order acknowledgements, PODs, and other administrative functions.
  • Provides SAP information to sales.
  • Prepares and distributes standard sales reports.
  • Collaborates with territory managers regulating account activities maintains literature placement at the customer level up to date.
  • Print Bill of Ladings.
  • Distributes sales material as requested by customers andSales Team.
  • Responsible for providing customer service.
  • Assists with customer needs and provides the appropriate follow-up.
  • Updates the customer orders
  • Addresses customer questions relating to orders as needed
  • Provides information regarding schedules routes.
  • Supports the Inside Sales Team.
  • Provides information on product lines, prices, shipping locations and deliverytimes
  • Addresses customer concerns and invoicing questions.
  • Performs special projects as assigned.
  • Maintains an accurate and organized product catalog
  • Completes daily work tasks diligently and efficiently.
  • Performs other duties as assigned by management to address and provide effective support of company mission, values and goals.


High school diploma or general education degree (GED); or one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have strong knowledge and understanding of CRM systems, Company Reporting Software, Internet Software, Spreadsheet and Word Processing software. SAP preferred.

PrimeSource Building Products

PrimeSource is one of the largest purveyors of fasteners in the world and one of the largest distributors of building materials in North America. Along with other top brands, we are the exclusive distributor of the Grip-Rite® and Pro-Twist® families of products. We can trace our roots back to 1938, and we are here today because of the relationships we have built throughout the industry. Our 175 sales reps develop a real partnership with our customers. Utilizing every resource available, sales reps provide value-added consulting and retail services. That’s how we move your sales, your profits, and your brand to new heights. With 34 distribution centers and 1,200 employees across North America and the Caribbean, our distribution network is larger and more comprehensive than any other in the industry. We search the world to source the highest quality, most competitively-priced building materials for your market.


Cincinnati, OH