The Healthcare Inbound Call Representative (Bilingual - English/Spanish) is responsible for interacting with Prime Therapeutics members, pharmacies and doctors' offices by providing support and assistance with general account benefit inquiries. This role has an hourly pay plus a bilingual differential and a comprehensive benefit package.
+ Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
+ Other duties as assigned
+ High School Diploma or GED is required
+ 1 year of customer service experience
+ Must be bilingual in Spanish
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
+ Strong PC Skills with ability to navigate multiple software systems simultaneously
+ Strong communication skills with focus on professional demeanor and empathy
+ Ability to multitask
+ Detail oriented
+ Contact Center experience
+ Some college coursework
+ CPhT certification
+ Fluency in another language (Spanish)
+ Pharmacy Benefit Management or other Healthcare experience
+ Work from home (remote) experience (where applicable)
Minimum Physical Job Requirements
+ Ability to sit 6 or more hours per day
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Ability to work a flexible schedule including evenings, weekends, holidays, overtime
+ Ability to work with a set, pre-determined break and lunch schedule
+ Reports to Supervisor in the Contact Center
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.