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Administrative Assistant

Prime ONE Contracting
Grand Rapids, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

GENERAL DESCRIPTION OF DUTIES:

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenue, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty

The main duties of the post are as follows:

  • To be a point of contact for customers and Field Service, answering telephone calls and emails.
  • To log faults from the field and allocate work to members of the Field Service Team.
  • To take information from Field Service reports to create invoices to send to customers.
  • To order parts required from suppliers to ensure adequate stock and to complete
  • scheduled jobs.
  • To track parts ordered to ensure these are delivered in a timely manner.
  • To follow-up with customers to ensure estimates have been received and to take further
  • instructions.
  • To invoice for service and repair work within an agreed timeframe of job completion.
  • To liaise with customers to ensure they are kept up to date with the progress of their service
  • job.
  • To identify new service and maintenance opportunities and promote POC to these
  • potential customers.
  • To assist with the development and implementation of company procedures and policies.
  • To comply with Health and Safety responsibilities within this role, as outlined in the health
  • and Safety Manual.
  • To be prepared to undertake further training as and when required.
  • Alternative duties may be allocated from time to time in the light of the
  • Responsibly manage service expenses and logging accurate records
  • experience, training and knowledge of the post holder.

 

Qualification:

  • Associates or equivalent experience in the industry
  • Proven financial systems management experience
  • Experience working with internal and external stockholders to provide a high quality service
  • Good communications
  • Strong attention to details
  • Excellent organizational skills
  • Confidence, energy, commitment to excellence and quality
  • People and customer management
  • Ability to develop new ideas and methods of working
  • Commitment to delivery to meet the needs of the business
  • Representational, persuasive, negotiating

We offer:

  • Attractive compensation model
  • Creative and open working environment
  • Medical, Dental and Vision
  • Vacation, Sick and Holiday Pay
  • Educational Reimbursement
  • Flextime
  • 401K
Company Description
Prime ONE Contracting is a independent company and a leading supplier in the fields of engine test systems, driveline test systems, brake test systems, wind tunnel balances and emissions test systems. More than just a leading supplier of emissions and e-mobility testing systems, POC/AIP is able to provide total solutions to its customers, with full turnkey capability. We are seeking a career-minded individual to work out of our Grand Rapids Mi office.

Prime ONE Contracting

Why Work Here?
Prime ONE Contracting offers a fun, supportive working environment surrounded by dedicated professionals.

Prime ONE Contracting is a independent company and a leading supplier in the fields of engine test systems, driveline test systems, brake test systems, wind tunnel balances and emissions test systems. More than just a leading supplier of emissions and e-mobility testing systems, POC/AIP is able to provide total solutions to its customers, with full turnkey capability. We are seeking a career-minded individual to work out of our Grand Rapids Mi office.

Address

4600 Danvers dr Se Grand Rapids MI

Grand Rapids, MI
USA

Industry

Business

Website

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