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Service Availability representative

Prime Hires
London, ON
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The primary accountability of this position is to provide first level technical support. 

What you will achieve in this role:

(1) Respond to a variety of inbound customer calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and customers

(4) Identify and escalate wide-impact or potential wide-impact outages

(5) Identify trends and opportunities for improvement as well as provide ongoing feedback

(6) Build ongoing support proficiency for other skills and applications Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, customer interaction, first contact resolution, support proficiency and ticketing quality.

What you will bring to this role:

Above average computing and navigational skills

• Exceptional customer service skills

• Experience with ticketing systems is an asset

• A team player who collaborates effectively with peers and other teams

• University Degree or a College degree/diploma

 • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

• A technical support background or related education

 

 

We thank you for your interest in the position, however, only those who are qualified will be contacted

 

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

 

 

Company Description
At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Prime Hires

Why Work Here?
At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates.

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Address

London, ON
CAN

Industry

Business

Website

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