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Call Center QA Lead (Bilingual)

Primary Services Houston, TX
  • Expired: 19 days ago. Applications are no longer accepted.

Are you looking to take your Call Center career to the next level? Our retail energy client conveniently located in North Houston is looking for a bilingual call center QA agent to listen in on customer care calls and assess for quality. This is a long term contract opportunity offering a strong salary and potential for growth for the right candidate!

Job Description:

  • Utilize tools like call monitoring and audio recording software to evaluate representatives' performance metrics and assist upper management with discovering weaknesses and rewarding strengths in customer service
  • Assess quality of customer service calls in compliance with performance requirements, scoring representatives on established performance metrics
  • Ensure objectives are being met so that the company maintains operations at an optimal level
  • Maintain a thorough knowledge of all company policies, especially in the event there are company changes that affect call-taking metrics or performance standards
  • Maintain a good product knowledge and an awareness of the company's policies toward the use of scripts, sales requirements, and overall etiquette requirements


  • Bilingual in Spanish and English
  • 3+ years in a call center environment
  • 1+ years of experience in Customer Care Quality Assurance
  • Strong written and verbal communication skills

If you think you're a good fit, apply to Primary Services today!!

Primary Services


Houston, TX