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National Account Representative

Norton, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

National Account Representative

Location: Norton, Ohio

Pay: $19.00 Per Hour

Shift: Monday - Friday 8am - 5pm


The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company.

Key Responsibilities:

  • Schedule service and inspection of customer sites on demand and set frequencies.

  • Perform follow up as necessary on outstanding work orders.

  • Maintain subcontractor relations and negotiate rates as needed.

  • Provide phone coverage for assigned account(s) as well as overflow.

  • Maintain profitable margins on work orders.

  • Be the primary customer service contact for assigned account(s).

  • Cross-train to perform any job occupation as determined by the Company.

  • Regular and reliable attendance.



  • Must have experience with high email volume

  • Must have high call volume experience

  • Must have follow up skills and experience

  • High School Diploma or GED is required.

  • 3+ years’ experience in a call center or customer service environment is required.

  • Strong customer service skills and the ability and willingness to learn new systems and processes is required.

  • Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.

  • Excellent customer service skills are required.

  • Demonstration of a positive attitude is required.

  • Ability to think strategically, make sound decisions, and produce accurate and timely results is required.

  • Building positive working relationships with multiple levels of employees and management is required.

  • Demonstrating integrity and professionalism is required.

  • Demonstrating commitment to company values is required.

  • Excellent organizational skills are required.

  • Ability to follow-up on tasks and assignments in a timely manner is required.

  • Excellent written and verbal communications skills are required.

  • Ability to perform basic business mathematical functions is required.

  • Ability to work with minimal supervision is required.

  • Ability to work effectively in a team environment is required.

  • Complying with all operating policies, procedures, executed Plans, and Programs is required.

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Company Description
As one of the best direct hire placement and temp-to-hire staffing firms in Ohio, our candidates and clients consistently depend on us to match the best available talent with the best companies. We specialize in Direct Hire placements and temp-to-hire placements in light industrial, office, admin and finance and accounting positions.



Norton, OH



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