Member Support Representative - McLean, Va
PrideStaff McLean, VA
- Expired: June 15, 2021. Applications are no longer accepted.
Permanent Full Time $18.75-$25.00 per hour. Great Benefits; Medical, Dental, Vision, 401K & more!!!
Are you a great communicator? Have flexible schedule expectations? Eager to join a great growing company (hyper growth)? And, are you ready for starting pay of $19/hour and summer bonus pay up to $25/hour. Plus overtime potential.
This is a full-time permanent direct hire position. Our client, a fast-growing leader in their industry, is revolutionizing digital identification security and enabling people to verify their identity once to gain access to all sorts of benefits. This company is conveniently located in the Tysons/McLean, VA area.
Responsibilities: Member Support Representative
- Provide timely, accurate, and efficient service to customers over email and live chat
- Verify documents via video-conferencing to assist users with identity proofing and authentication standards to comply with federal and state-level requirements
- The Member Support Representative will assist members in overcoming challenges that may hinder them from verifying their information
- Follow verification procedures while assisting customers to ensure the highest level of security and integrity to protect their information
- Work with members to troubleshoot verification issues or challenges to achieve a working solution
- Ability and willingness to work during non-traditional shift hours
Requirements: Member Support Representative
- Ability to pass a background check
- Excellent written and verbal communication
- Ability to pass a reading comprehension and writing assessment
- Attention to detail, quick learner, high level of accuracy
- Professional demeanor and positive attitude
- Comfortable being on video
- 2-4 year degree preferred
Pay: $19.00/hr - $25.00/hr
- Tysons Corner, Virginia
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