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IT Help Desk Technician

PrideStaff Knoxville, TN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

***DIRECT HIRE OPPORTUNITY!!! START WITH THE COMPANY DAY 1!!***

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance submitted to the IT Help Desk system.

  • Receive, provision and ship IT equipment for existing and new users.
  • Perform remote trouble solving.
  • Determine the best solution based on the issue and details provided by internal customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel if required.
  • Provide accurate information for users on IT products or services.
  • Record events and problems and their resolution in the Help Desk system.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Support the creation and posting of FAQs associated with common support issues.
  • Assist engineering team with daily admin tasks such as reviewing and responding to security monitoring system events and other minor server related tasks

Minimum Qualifications:

  • Associates Degree in IT from an accredited institution with at least 2 years’ work experience OR 4 years of directly related work experience

Preferred Qualifications:

  • Proven experience as an IT Support Technician
  • Proficient with Microsoft Office 365, Salesforce and other cloud-based solutions
  • Good understanding of computer systems, mobile devices Including Windows PCs, MAC PCs, Android devices and Apple devices
  • Ability to diagnose and resolve technical issues remotely
  • Excellent communication skills
  • Ability to follow instruction to assist engineering staff with admin tasks
Company Description
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

PrideStaff

Why Work Here?
Awesome company with lots of room to grow!

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

PrideStaff's Logo

Address

Knoxville, TN
USA

Industry

Technology

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