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Customer Service Specialists

PrideStaff Dublin, CA
  • Posted: 7 days ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Are you looking for a new Career opportunity? STOP HERE!! We are partnering with a company that is rapidly growing and an International leader in providing software solutions to the salon, spas and fitness studio/gyms industries. Our Client is seeking Customer Support Representatives that are passionate about providing excellent customer service while having the ability to show empathy and resilience in answering customer questions and solving problems. WILL TRAIN!!

What’s in it for you?

  • Join a fast growing software solutions company that offers great benefits to their employees
  • Career growth opportunities
  • Join a company that provides a HAPPY and FRIENDLY place to work
  • Comprehensive training
  • Competitive Salary

Job Description

  • Serve as first point of contact for incoming customer service calls by Phone, E-mail, Chat, Help Forums, Social Media like Facebook
  • Manage and document escalated issues and coordinate resolution with the Development team
  • Adjust to the medium you are using when communicating with customers i.e. Public responses
  • Consistently demonstrate Compassion, Understanding and Empathy to customers
  • Empower end-users to support themselves using company videos and knowledge base forums
  • Evaluate, troubleshoot, and follow-up on customer issues. If the issue needs to be escalated, replicate the issue(s) and clearly document for the development team
  • Be prepared to answer most customer questions and know when to ask other team members for help
  • Maintain expert knowledge of company’s entire product line – Ability to train customers

Job Requirements

  • High School Diploma
  • Ability to work in a Fast Paced environment
  • Clear and written and oral communication is a must
  • Minimum of two years experience in a Customer Service role
  • Ability to work well under pressure, remain calm in stressful situation
  • Quick Learner
  • Exceptional organizational and time management skills with high attention to detail
  • Strong Computer skills – ability to navigate multiple screens simultaneously

PrideStaff

Why Work Here?

Great opportunity to work for a Great company!!

Partner with PrideStaff where we work for you! PrideStaff is a national staffing organization with branches across the U.S. and each office locally-owned and plugged into the community. We get to know you and proactively advocate on your behalf with leading employers. Our goal is to see you succeed! We are devoted to executing our mission statement, "Consistently provide client experiences focused on what they value most."

Address

Dublin, Ca
Dublin, CA
USA

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