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Customer Service Specialist

PrideStaff Fremont, CA
  • Expired: 23 days ago. Applications are no longer accepted.

Are you an upbeat, positive individual with excellent Customer Service Skills looking for a long term career opportunity? Look no further - Great Company / Great People! We are partnering with our client in Fremont who has an immediate need for a Customer Service Specialist! This is a Direct Hire opportunity!

Company "WOW" Factors

  • Positive, friendly environment
  • Excellent benefits
  • No layoff policy
  • Quarterly bonus
  • Real growth opportunities

This position is a primary internal customer contact for service and information about products, prices, availability, and product uses. A Customer Service Specialist ensures inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations.

Title: Customer Service Specialist

Basic Duties:

  • Demonstrate passion, active listening, and empathy in all interactions to achieve the company’s objective to: Be our customer’s favorite story
  • Respond to customer requests (phone, web, ecommerce, Live Support chat, email, fax, etc.) for information, quotes, orders, cancellations, expedites, debit/credit, proof-of-delivery, usage or other system queries following company procedures.
  • Be proactive in confirming our ability to meet customer requirements for open transactions.
  • Knowledgeable of our processes and capable of following standard work procedures.
  • Identify and participate in continual process improvements.
  • Achieve Quality Objectives
  • Educate yourself in a self study program consisting of a minimum of two hours per week.

Key Requirements:

  • Strong attention to detail
  • Excellent Customer Service (Friendly/Personable/Professional)
  • Ability to learn new technical information at a quick-pace
  • Strong work-ethic and high level of integrity

PrideStaff

Why Work Here?

Great opportunity to work for a Great company!!

Partner with PrideStaff where we work for you! PrideStaff is a national staffing organization with branches across the U.S. and each office locally-owned and plugged into the community. We get to know you and proactively advocate on your behalf with leading employers. Our goal is to see you succeed! We are devoted to executing our mission statement, "Consistently provide client experiences focused on what they value most."

Address

Fremont, Ca
Fremont, CA
USA

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