Skip to Main Content

Customer Service Representatives - Bilingual a Plus

PrideStaff
Cerritos, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representatives for a manufacturer/distributor located in Cerritos CA.

Long Term Temporary with the possibility of Hire. Paying $19-21/hr, depending on experience. Hours can range from 7:00 am - 5:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand.

This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation, and providing repair solutions.

Duties:

  • Using LMS/CRM system to search case-related information and answer customer questions;
  • Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;
  • Provide excellent customer service experience;
  • Record the communication with customer, ensure accurate information internally and identify any areas for improvement for customer satisfaction;
  • Be able to provide customer service independently and present the optimal service solution to customers;
  • Explains in easy terms how to resolve technical issues.

Requirements:

  • Associate degree from a two-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
  • Ability to type 30 words or more per minute.
  • Fluent in 2 or more languages preferred.
  • Previous customer service and/or call center background is preferred.
  • Excellent communication skills
  • Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
  • Proficient in Microsoft office suite;
  • Ability to maintain a calm, positive attitude
  • Commitment to provide excellent customer service
  • Ability to work in a team environment
  • Ability to solve problems

PrideStaff

Why Work Here?
Great exposure with plenty of room for growth!

Address

Cerritos, CA
USA

Industry

Business

View all jobs at PrideStaff