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Customer Service Representative
PrideStaff Fairfax, VA

Customer Service Representative

Fairfax, VA
Expired: September 27, 2023 Applications are no longer accepted.
  • $17 to $18 Hourly
  • Full-Time
Customer Service Representatives
Fairfax, Va 22031 , 9am-6pm, Monday - Friday
$17.00 - $18.00 / hour

Seeking top Customer Service Representatives to join our team. Your role will include extensive communication with customers and hearing experts to coordinate appointment times, provide ongoing support, liaise directly with suppliers, ensure customer satisfaction and problem solve any issues that arise.

The ideal candidate for this position is someone who can assist customers and schedule a high volume of orders through efficient, friendly and professional administrative support services. The role will combine elements of customer service and office management.

What You'll Be Doing
  • Provide ongoing customer service, build relationships with new customers and ensure satisfaction at every step of the post-purchase journey.
  • Engage with customers and a wide network of hearing experts throughout the post-purchase cycle to answer questions, provide updates, help schedule appointments, and be a professional and well-informed voice of our business.
  • Place orders, provide regular updates on timing and services, request reviews, and ensure overall customer satisfaction.
  • Schedule, track and monitor home visits provided by our network of experts.
  • Update customer information and compose notes in the customer service database during and after each customer interaction
  • Establish operational best practice and customer success management.

Job Requirements
  • 3 years of customer service and office management experience.
  • High School Diploma or equivalent, and strong communication skills.
  • Strong attention to detail
  • Positive, enthusiastic and independent
  • Excited to work at a rapidly evolving company to change the broader healthcare landscape.
  • Ability to remain calm and composed under pressure with strong organizational capabilities.
  • Able to perform under pressure, prioritize and deliver results in a demanding and fast-paced environment which requires fresh thinking and innovation.
  • Excel and CRM experience is required.

What We Offer
  • Competitive salary and flexible working hours
  • Opportunities to grow within a fast-paced, innovative company.

Compensation / Pay Rate (Up to): $17.00 - $18.00 Per Hour



Fairfax, VA
22031 USA



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