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Customer Service Associate I

PrideStaff
San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Associate I

PrideStaff is excited to be supporting our client, a leader in the logistics industry located in San Diego. They are currently seeking candidates for the Customer Service Associate I role which supports the Aftermarket by providing high customer service clients dealers and distributors regarding sales orders, plant transfers, parts availability, parts pricing, supplier information, or any other customer requests or needs. This position contributes to the overall mission of the client by providing innovative solutions and improving the customer care experience.

  • This is a fulltime, temporary to direct opportunity, Monday to Friday 8:00 am to 4:30 pm. The hourly pay rate is $23.32 to $26.83 per hour DOE.


Essential Functions

  • Processes sales orders, purchase orders and update delivery status to team and customers
  • Resolves issues to fulfill orders promptly
  • Facilitates pricing requests and lead-time requests for stock or non-stock parts from the client or other suppliers
  • Communicates with the outsourcing department to track all fabricated and purchased components
  • Escalates issues or missed deadline time to management to achieve committed delivery date
  • Processes and maintain records of all freight bills on all shipments
  • Creates and process credit and debit memos for special sales, claims, and returns
  • Processes and manage any customer claims (damaged, lost, wrong, or missing parts)
  • Upon payment confirmation received from Accounting Department, updates and archive Sales Orders
  • Follow up with customers on all outstanding Account Receivables and late payments
  • Answers inbound phone calls from customers promptly and politely
  • Receives and responds to customer requests using email and phone calls
  • Aids customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies
  • Provides part cross-reference information to customers
  • Exceeds customers’ expectations by demonstrating the highest level of customer service
  • Follows up with internal or external parties to provide prompt solutions for customers
  • Effectively diffuses high-tension situations with customers
  • Communicates any urgent customer service issues to management
  • Continuously improves processes to become more efficient
  • Performs to exceed department and company goals
  • Executes any other duties assigned by management

Minimum Education and Experience Requirements

  • High school diploma or GED
  • Ability to learn about the logistics/shipping industry
  • Previous experience using Excel (basic data entry, will train to perform v-lookup)
  • 2 years of experience in customer service

Due to the high volume of responses, only those that meet the criteria above will be contact.

Company Description
PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.

PrideStaff

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for over 10 years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most.

Address

San Diego, CA
USA

Industry

Business

Website

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