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Bilingual Customer Service Representative

PrideStaff Addison, TX
  • Posted: 11 days ago
  • $13 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Description

We have several clients throughout the North Dallas area that are searching for upbeat and professional Customer Service Representatives (CSR) to join their teams! Our clients specialize in a wide variety of industries, but all of them will offer you the growth potential that you have been looking for!

Jewelry, make-up, car services, healthcare products, property management- Those are a small view of the industries our clients support. As a successful CSR, you will be responsible for receiving incoming calls from current customers to assist them with a variety of needs. Customer Service is a great foot in the door to well-established companies, and we are here to assist your professional advancement!

ESSENTIAL FUNCTIONS

  • Field all incoming customer, technician and/or service agent calls.
  • Answer voice mails and emails within 24 hours
  • Log 100% of calls taken
  • Maintain required KPIs (key performance indicator), such as expected talk time, wrap-up time, and customer satisfaction
  • Maintain various reports for assigned region.
  • Any additional duties as needed by Claims Agent Supervisor, Service Manager or VP of Service.
  • Bilingual required!! (Spanish preferred)

Who WE Are:

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

  • A professional, supportive team environment

  • Representation to North Dallas’ top employers

  • Full medical benefits package

  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! Learn more about the power of partnering with PrideStaff at staffingindallas.com!

Job Requirements

MINIMUM QUALIFICATIONS

Education/Experience:

  • Associate’s degree (AA) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Work experience in a support role working with multiple departments and managers.
  • Minimum of 2 years in a call-center or customer service position
  • Spanish or French fluency

PrideStaff

Why Work Here?

At PrideStaff North Dallas, it’s all about you. Our goal is to understand what matters to you – your goals, your priorities, your success.

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.

Address

Addison, TX, USA
Addison, TX
USA

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