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Call Center Representative

PrideStaff - Hartford Metro Holyoke, MA
  • Posted: 13 days ago
  • $15 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

Call Center Representative

Compensation:

$17 an Hour for (Bachelor’s Degree or Significant Call Center Work Experience)

$16 an Hour for (Associates Degree or 2 years of relevant Call Center Experience)

$15 an Hour for (No degree)

Holyoke, MA

Launch your career with a Global Fortune 100 organization that has a nationwide brand reputation for positive customer experience.

Join a great organization that offers, training, opportunity for growth, and encourages progression within their organization.

Be part of an industry leader who takes pride in a team environment focused on engaged and eager professionals who are willing to work hard. Our client offers a strong sense of community, fun employee events and support for local charitable efforts. A strong work ethic, perfect attendance and can-do attitude to learn and to support the team are needed to ensure success.

Work Environment: World-class open concept office, panoramic views allowing natural light, modern styled office, great break rooms and games, free coffee, plenty of free parking

Responsibilities:

· Handle incoming and outgoing customer calls initiated on a dialer system for early stage collections

· Contact dealers to verify lease and financing details

· Acts as contact for customer and dealer questions

· Provide outstanding customer service to all loyal customers

· Use customer service skills to offer appropriate solutions

Qualifications:

· Ability to handle 150+ inbound and outbound calls daily

· Keen time management skills to balance the quantity and quality of calls made and received

· Meet deadlines and performance metrics for assigned projects

· Adept at multi-tasking, typing and communication skills while speaking with valued customers

· Excellent organizational skills to manage resources, work load and locate references

· Proven verbal and written communication skills

· Proven team player in a fast-paced environment

Schedule:

· Monday through Thursday there are two shifts of 8:00 – 5:00 days and two shifts of 11:00 – 8:00.

· The 2 required late days will be based on staffing needs.

· Each rep’s late days will be the same every week.

· Fridays are always 8:00 – 5:00.

· Each week there may be required overtime based on our staffing needs.

· Each associate is expected to work 2 Saturdays each month. There may be times where a third will be required and Saturdays may be consecutive.

· We will make the reps aware of any additional overtime or Saturdays early in the prior week to make sure everyone has time to plan.

Contact:

Please call us at 860-773-0059 to schedule an interview

PRIDESTAFF – HARTFORD METRO - LOCAL & VETERAN OWNED

860-773-0059 / 2275 Silas Deane Highway, Rocky Hill, CT 06067

PrideStaff - Hartford Metro

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