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- Reviews and processes customer\'s orders in a courteous, efficient, accurate and timely manner.
- Resolves order issues with the customer regarding pricing, availability, terms and delivery etc.
- Answer and respond to all customer, channel partner and Regional
- Manager’s inquiries
- Interact with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
- Prepares appropriate order processing documentation including SLI, commercial invoice, AES, Hazmat paperwork
- Interface with Export Coordinator for shipments of licensed products
- Assure compliance of US Export Regulations by following written procedures
- Provide return authorization
- Process credits as needed and assist in accounting issues
- Maintain customer master file data
- Achieve fundamental knowledge of all product lines and operational processes
- Strong ability to work as a team and collaborate with colleagues and share workload as needed to provide quality customer support for the international and domestic customer service team.
- More responsibilities may be assigned upon hire.
- Ability to provide outstanding customer service to external and internal customers on a consistent basis
- Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines
- Experience with SAP ERP system
- Knowledge of Salesforce a plus
- Knowledge of MS Office a plus
- Experience with AES
- Prior or current IATA / IMDG certification strongly preferred.
- Associates Degree from accredited higher learning institution preferred
- 0-2 years of experience in Customer Service
- Benefits include medical insurance, dental insurance, vision insurance, and life insurance.
Temp to Hire
1st Shift, 8:00 AM/3:30 PM, M-F
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