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Customer Service Representative

Premier Employee Solutions Chelmsford ,MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Apply Today, Work Today
Weekly Pay

Job Description:

  • Reviews and processes customer\'s orders in a courteous, efficient, accurate and timely manner.
  • Resolves order issues with the customer regarding pricing, availability, terms and delivery etc.
  • Answer and respond to all customer, channel partner and Regional
  • Manager’s inquiries
  • Interact with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
  • Prepares appropriate order processing documentation including SLI, commercial invoice, AES, Hazmat paperwork
  • Interface with Export Coordinator for shipments of licensed products
  • Assure compliance of US Export Regulations by following written procedures
  • Provide return authorization
  • Process credits as needed and assist in accounting issues
  • Maintain customer master file data
  • Achieve fundamental knowledge of all product lines and operational processes
  • Strong ability to work as a team and collaborate with colleagues and share workload as needed to provide quality customer support for the international and domestic customer service team.
  • More responsibilities may be assigned upon hire.


Job Requirements:

  • Ability to provide outstanding customer service to external and internal customers on a consistent basis
  • Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines
  • Experience with SAP ERP system
  • Knowledge of Salesforce a plus
  • Knowledge of MS Office a plus
  • Experience with AES
  • Prior or current IATA / IMDG certification strongly preferred.


Additional Information:

  • Associates Degree from accredited higher learning institution preferred
  • 0-2 years of experience in Customer Service
  • Benefits include medical insurance, dental insurance, vision insurance, and life insurance.


Temp to Hire
$25.00/hr

Shifts Available:

1st Shift, 8:00 AM/3:30 PM, M-F

Job Location:
Chelmsford, Massachusetts

Bus Accessible:
No

Call or Visit Us:
350 Broadway
Chelsea, Massachusetts
774-855-6818

Company Description
If you’re an individual or company who recognizes and appreciates that healthy, safe work environments and consistent added value are the result of strong collaborations between the right people, we invite you to join our pride.

Premier Employee Solutions

Why Work Here?

Do More. Work Smart. Be Safe.

If you’re an individual or company who recognizes and appreciates that healthy, safe work environments and consistent added value are the result of strong collaborations between the right people, we invite you to join our pride.

Address

Chelmsford, MA
USA

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