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Customer Service Agent

Premier Employee Solutions Springville, UT
  • Posted: over a month ago
  • $12 to $12 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

Job Description:

Fields incoming telephone inquiries, orders and complaints

Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures

Investigates and resolves issues in a professional, appropriate and expeditious manner

Forwards all questions, issues or complaints, for which answers are unclear or beyond the level of employee’s current knowledge, to a more senior agent or to
Customer Service Manager

Keeps Customer Service Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary
Tracks and accounts for the number of upsells completed and meet the Team’s upsells goals.

Categorizes complaints for tracking or reporting purposes

More responsibilities may be assigned upon hire.

Job Requirements:

- Tech savvy, fast paced, calm under pressure, basic computer skills

- You will need to undergo and pass a criminal background check and drug screening process.

- Please bring a document or documents that establish identity and employment authorization.

Additional information:

- Benefits include medical insurance, dental insurance, vision insurance, and life insurance.

Shifts Available:

1st Shift, 8 am to 5 pm

Mon-Fri

Job Location:

Springville, Utah 84663

Premier Employee Solutions

Why Work Here?

Do More. Work Smart. Be Safe.

If you’re an individual or company who recognizes and appreciates that healthy, safe work environments and consistent added value are the result of strong collaborations between the right people, we invite you to join our pride.

Address

1295 North State Street, Orem, UT 84057
Springville, UT
USA

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