Fields incoming telephone inquiries, orders and complaints
Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures
Investigates and resolves issues in a professional, appropriate and expeditious manner
Forwards all questions, issues or complaints, for which answers are unclear or beyond the level of employee’s current knowledge, to a more senior agent or to
Customer Service Manager
Keeps Customer Service Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary
Tracks and accounts for the number of upsells completed and meet the Team’s upsells goals.
Categorizes complaints for tracking or reporting purposes
More responsibilities may be assigned upon hire.
- Tech savvy, fast paced, calm under pressure, basic computer skills
- You will need to undergo and pass a criminal background check and drug screening process.
- Please bring a document or documents that establish identity and employment authorization.
- Benefits include medical insurance, dental insurance, vision insurance, and life insurance.
1st Shift, 8 am to 5 pm
Springville, Utah 84663