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Bilingual Customer Service Specialist

Preferred Lease Atlanta ,GA
  • Posted: 26 days ago
  • Full-Time
Job Description

Customer
Account
Specialist
Primary Objective:
General Customer Service
Primary Areas of Responsibility:

  • Answer Customer Service Inquiries
  • Make payment arrangements
  • Process payments using a web based payment processing system
  • Accurately document accounts

Specific Responsibilities:

  • Maintain acceptable number of calls
  • Interact with Quality Control, Compliance, and Treasury Administration for problem resolution, risk evaluation and compliance concerns, as neede
  • Make payment arrangements with customers that cannot remit full past due balance
  • Foster positive and productive customer relations by maintaining open and responsive communication.
  • Contributes a positive and team oriented workplace environme
  • Assist other departments upon request

Required Skills:

  • Excellent customer service skills
  • Must be able to work in a fast-paced team oriented, goal driven, environment
  • Excellent interpersonal communication and relationship building skills
  • Must be able to multi-task
  • Experience and Education:
  • High school Diploma or GED
  • Proficient with Micro Soft Word and Excel
  • Customer Service Experience
  • Bi-Lingual (Spanish) a plus

Preferred Lease

Address

Atlanta, GA
30328 USA

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