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Ninja Customer Service Representative / Customer Support

Precision Innovation Group West Covina, CA
  • Posted: 3 days ago
  • Full-Time

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Precision Innovation Group

Why Work Here?

Focused Solutions Get Results.

Our goal at Precision Innovation Group is to be the frontrunner in customer acquisitions. To get there, we put our energy and creativity into building individual connections through our personalized telecom solutions. We back our proven approach with ongoing development that ensures our people have the proper skills like communication, networking, presentations, and more to reach likely buyers. The impact we create for firms of all sizes speaks to our effectiveness. Our goal is to be a trailblazer and expand the market for leading telecommunications firms. Precision Innovation Group connects internet, telecom, and fiber optic solution providers with new audiences through customized product presentations. Our personable approach revolves around tailoring each interaction to meet individual needs. Through our focused strategy, our partners realize faster – and bigger – results.

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