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TECHNICAL CUSTOMER SUPPORT SERVICES Specialist - Printer Fleet Mgmt.

Precision Document Solutions San Francisco, CA
  • Posted: over a month ago
  • $20 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

A leading provider of network printing services for mid-sized to Fortune 1000 companies. We provide an innovative and complete solution to enable companies to reduce costs and hassles associated with managing and supporting large network printer fleets.

We have a current opportunity for a Laser Printer Support /Customer Service Specialist in the greater San Francisco area.

Starting compensation - $20/hr + OT potential + Med/Den/Vis + 401K + $15K life insurance policy + Paid Holidays and Time Off

Primary Responsibilities:

  • Excellent customer relations skills
  • Laser printer or digital copier maintenance/operation background is a HUGE PLUS.
  • Laser printer repair experience preferred but not required.
  • Knowledge of locating and replacing Toner Cartridges.
  • Maintain a remote warehouse inventory and assess changes in inventory needs.
  • Manage client’s inventory levels at their facilities
  • Manage completion of page count collection during the monthly billing cycle. This is a HUGE part of the position.
  • Carry out duty cycle cleaning on printers – as directed
  • Must be a Self Starter/Independent, punctual with good attention to detail, clear driving record, able to pass an immediate drug test and criminal background check as part of the pre-hire process. All offers are contingent upon successful completion of both processes.
  • Must have reliable transportation as this role will support 3-4 different hospital facilities.

Non Technical Backgrounds / Experiences Preferred :

  • Warehouse positions where you were responsible for Inventory control, maintenance and reconciliation.
  • Delivery position which required you to drive to many different locations on a daily basis.
  • Basic Technician role doing hands on basic repairs of hardware components.

*** Looking to fill this position ASAP!

*** All offers are contingent up on successful completion of a pre-hire background check and drug test, in accordance with local and federal laws.

    Physical Functions Required:

    Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up and lifting Up to 50 pounds.

    Precision Document Solutions

    Why Work Here?

    20+ years of stable organic growth and a company culture of employee empowerment, hard work, and a personal development!

    Since 1996, Precision Document Solutions has transformed managed print through full-service fleet management specialized to the Healthcare Industry . Assuming complete management of our clients™ printers and supplies, we offer a collaborative model that is still unmatched by any competitors. Rather than focus on selling hardware, we provide best-in-breed custom solutions specific to each client's unique requirements to improve operational efficiency. From our managed print success and a desire to better serve our Enterprise clientele with added products / services, we launched our own enterprise healthcare software solution in 2003 - eSolutions. Then in 2011, we took our clients from less-paper to paper-less for even greater savings. We continue to pioneer the integration of hardware and software technologies to improve patient care with streamlined administration via electronic workflows. With over 300 employees nationwide and 22+ years of industry experience, PDS provides best in class services and solutions to over 500 hospitals and 2000 clinics across the country and this number is growing rapidly.

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