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IT Application Support / Business Analyst

Precision Building Systems Denver, CO
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Essential Duties and Responsibilities:

The role requires the ability to become, over time, a subject matter expert in Epicor BisTrack and other Off-the shelf software solutions used in our business. BisTrack is an ERP business management solution used by some our supply side business Divisions.

Specific duties and responsibilities include:

· Support of the off the shelf software we use, including installing, configuring, testing, monitoring and troubleshooting

· Responsible for the application security process, user setup, role privilege definition, assignment and security permissions and overseeing the installation and/or upgrade of software package releases.

· Performs assigned tasks related to the planning and execution of integration and acceptance testing and assists in the creation of system documentation and user training materials.

· Works with the IT Infrastructure team to help resolve issues where there is overlap between software and hardware.

· Documents, tracks, and monitors software application trouble tickets to ensure timely problem resolution.

· Over time, provides one-on-one application training with users to help them avoid problems that generate tickets.

· Helps coordinate new software releases and system upgrades, verifies releases and patches to the enterprise and mobile versions to ensure proper systems operations and resolution of system issues

· Manages and or implements data or template changes within the system as requested

· Some weekend and after hour work may be required.

· Some travel expected for application training, annual user group meetings, and occasional visits to various offices in support of the business application.

Education and/or Work Experience Requirements:

· Bachelor’s degree in Information Systems, Computer science

· 0 to 2 years of experience in a technical role

· Professional level skills using Office 365 application

· Proven ability to quickly learn new applications and technologies and applying that knowledge to training others

· Strong desire and ability to work in a team oriented, customer service environment with excellent communication capabilities

· Proven capability to work independently with minimal supervision.

· Proven ability to work with users diplomatically and skillfully.

· Previous experience working with Epicor BisTrack is a strong plus.

· Construction or homebuilding experience is a plus.

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

· Must be able to lift and carry up to 25 pounds.

· Must be able to talk, listen and speak clearly on telephone.

Precision Building Systems

Why Work Here?

We truly live by our values: INTEGRITY - PASSION - PEOPLE FIRST ATTITUDE - CUSTOMER FOCUS - ADAPTABILITY

As a stable, well-established industry leader and a member of the Berkshire Hathaway family of companies, PBS is passionate for our mission to promote the unique value of a turnkey farming solution for our customers, which include some of the most successful home builders in the country. Guided by our "People First Attitude" value, we focus on our people's happiness and well-being by offering our people a safe, professional, congenial and FUN work environment, understanding that without them we would not be in business. Their success is our success. We CARE! As a responsible organization and a dedicated partner to our customers, we direct our efforts at sustainability and being a community partner, optimizing billing cycle time, ensuring accuracy through our construction practices and efficient technology, efficient technology links between builders' POS to our design, production and field teams, as well as the highest degrees of oversight under a controlled production environment to ensure quality products.

Address

475 W 53r Place, Denver-CO
Denver, CO
USA

Website

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