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Customer Service Representative

Prairie Aquatech Volga, SD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Prairie AquaTech Manufacturing, LLC is a technology company based in Volga, South Dakota that is improving animal health and nutrition by providing high quality feed ingredients. Using patent-pending technologies licensed on a worldwide, exclusive basis from South Dakota State University and developed internally, the Company is upgrading sustainable, plant-based commodities, such as soybean meal and distillers grain, to high quality ingredients used in aquaculture and other animal feeds. Our company is currently experiencing rapid growth and we are seeking an experienced Customer Service Representative to join our team.

Responsibilities include, but are not limited to the following:

  • Answer incoming domestic and international customer inquiries
  • Collaborate with management teams to stay updated on products, services, and policies
  • Work closely with field sales staff to secure product order details from domestic and international customers and provide order tracking
  • Develop and maintain accurate customer account records
  • Make outgoing calls and emails to customers to provide timely updates on products and services as needed
  • Understand and support quality, safety and regulatory standards for domestic or international product orders
  • Record customer information and feedback
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Create and maintain daily projections and reports
  • Coordinate shipping activities with logistics personnel
  • Coordinate order activities with sales and finance personnel
  • Maintain effective work teams with all Prairie AquaTech personnel


  • Preferred 5+ years of experience in a customer service role
  • Experience in the aquaculture and animal nutrition industry a plus
  • Excellent written and verbal communication skills
  • Strong computer skills and proficiency in Microsoft Office products
  • Ability to manage multiple projects simultaneously
  • Strong organizational skills
  • Ability to be flexible and take on challenges in a fast-paced dynamic environment

Job Location: Brookings, SD and Volga, SD

Job Posted by ApplicantPro

Prairie Aquatech


Volga, SD
57071 USA



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