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Call Center Representative

Potomac Pediatrics Gaithersburg, MD

  • Salary $16 to $18 Hourly
  • Benefits Offered Vision, Medical, 401k, Dental
  • Employment Type Full-Time

Fast-paced pediatric office seeking a full-time Call center representative:

Primary responsibilities include but are not limited to the following:

  • Handling high volume of telephone calls
  • Scheduling patient appointments
  • Sending electronic messages to doctors
  • Providing excellent customer service
  • Web-enabling & resetting patient portal accounts
  • Participating in the daily maintenance of common office areas
  • Other duties as assigned.

Education/ Experience:

  • Minimum of high school diploma with two (2) years’ experience in medical receptionist
  • Experience in a medical call center atmosphere

Performance Requirements:


  • Knowledge of medical practices and insurance terminology
  • Knowledge of EMR systems


  • Skill in good written and oral communication skills
  • Skill in problem solving and conflict resolution.


  • Must be able to constantly operate a computer greater than 50% of the time.
  • Must be able to converse with patients, their parents, and colleagues greater than 50% of the time.
  • May be exposed to bodily fluids and must be able to participate in functions related to cleaning up the office if/when this occurs as per office protocol.
  • Must be able to wear a headset greater than 50% of the time.


  • Ability to learn job skills within specified training period
  • Ability to read, interpret and apply policies and procedures
  • Ability to set priorities
  • Ability to interact with patients, medical and administrative staff and the public effectively
  • Ability to communicate in writing, over the telephone and in person with office staff, and patients
  • Ability to recognize, evaluate, solve problems and correct errors

Equipment & Software Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones; eClinicalWorks (ECW), Excel, Word.


  • Medical with Health Savings Account
  • Dental
  • Vision
  • 401K
  • Discounted Gold's Gym Membership
  • STD/LTD Insurance

Potomac Pediatrics believes that each employee makes a significant contribution to the success of the practice. That contribution should not be limited by the assigned responsibilities; therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee nor Potomac Pediatrics to the work identified. It is the practice’s expectation that each employee will aid whenever necessary to ensure the success of the practice’s endeavors.

The ideal candidate is outgoing, takes initiative to complete tasks, communicates well with parents, patients, and coworkers. Must have good chemistry with the office staff. Please apply by submitting your resume as a PDF attachment.

Qualified candidates will be contacted for a phone screening.

Potomac Pediatrics

Why Work Here?

Energetic company culture and opportunities for growth

Potomac Pediatrics is a primary care pediatric office that is revolutionizing the patient experience. Our team is committed to delivering comprehensive medical care that addresses families health and lifestyle needs. We strive to be accessible to our patients in times of need. Our goal is to offer medical knowledge that is provided in a gentle manner and is easy to understand.


15204 Omega Drive, Rockville, MD 20850
Gaithersburg, MD


Posted: 28 days ago