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UI/UX Designer - Information Architect

Potomac Haven
Washington, DC
  • Posted: over a month ago
  • Full-Time
Job Description

Are you an experienced and civic-minded Information Architect?  If so, we have an exciting opportunity to assist a federal agency client with transforming its digital approach.



We are seeking a full-time Information Architect to lead an existing digital transformation project for a federal client.

What you will do:

  • Articulate and champion human-centered design methods and approaches, design thinking and service design 
  • Lead the design of service blueprints and optimized customer journeys
  • Design and facilitate collaboration journeys. 
  • Define metrics for success and design systems to monitor journeys and identify future opportunities
  • Establish strategies, and develop a roadmap forward that will result in positive, measurable outcomes
  • Facilitate the integration of people, process, technology, and product
  • Use design thinking principles to develop actionable insights blending quantitative and qualitative research
  • Work with stakeholders to deliver outcomes that improve an organization’s ability to meet its business objectives and customer needs and expectations
  • Determine the best methods, tools, collaboration approach and outputs based on identified explicit and latent needs
  • Collaborate with product owner, content strategists, developers, etc to iteratively create design
  • Participate in User Experience research and run A/B testing to better understand user behaviors


  • Bachelor’s degree in Human-Centered Design, Business, Human-Computer Interaction, Design, or related field
  • 5+ years of experience as service designer
  • Working experience in design thinking framework
  • Experience conducting user research, from the planning stage through execution and translation into actionable insights
  • Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them
  • Experience leading design activities for complex business solutions
  • Ability to communicate functional capabilities of systems and applications through a service design lens, using layman’s terms
  • Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams
  • Knowledge and proven experience of User research processes, User testing processes and creating UX deliverables
  • Ability to pass and maintain a Public Trust security clearance
  • Experience working with federal government agencies or initiatives

Potomac Haven


Washington, DC
20003 USA



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